16
NPS
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Ossur
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About Ossur's Brand
Ossur provides non-invasive mobility solutions.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Ossur NPS
Ossur's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Ossur's customers would recommend using the product based on a scale of -100 to 100.
Ossur Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Ossur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Nov 2023 80 | Nov 2023 | 80 |
Apr 2024 83 | Apr 2024 | 83 |
Jun 2024 85 | Jun 2024 | 85 |
Jul 2024 87 | Jul 2024 | 87 |
Sep 2024 66 | Sep 2024 | 66 |
Nov 2024 50 | Nov 2024 | 50 |
Jan 2025 36 | Jan 2025 | 36 |
Mar 2025 25 | Mar 2025 | 25 |
Jul 2025 14 | Jul 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ossur NPS by Gender
Ossur's NPS was rated 40 by Male customers on Comparably.
Male
40
Ossur's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Ossur's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ossur NPS by Ethnicity
Ossur's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Ossur NPS by Usage
Ossur's NPS was rated 0 points by customers who have used Ossur's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Ossur Customer Reviews
Out of the 3 Ossur customer reviews 2 were positive and 1 was constructive. Ossur customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ossur Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ossur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ossur Customer Loyalty Score by Gender
Ossur's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ossur.
Male
100%
Yes
Female
N/A
Yes
Ossur Customer Loyalty Score by Ethnicity
Ossur's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ossur.
100
out of 100
Caucasian
Ossur Customer Loyalty Score by Usage
Ossur's Customer Loyalty score was rated 100% by customers who have used Ossur's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ossur Customer Loyalty Score by Industry
Ossur's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ossur Product Quality
3.8/5
Ossur has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Ossur Product Information
Ossur’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Ossur's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Sports & Entertainment
Quick Insights into Ossur Product Quality
Ossur's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Ossur Product Quality the Highest
Ossur Product Quality Score by Gender
Ossur's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Ossur Product Quality Score by Ethnicity
Ossur's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ossur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Ossur Product Quality Score by Usage
Ossur's Product Quality score was rated 4.1 stars by customers who have used Ossur's products/services for 1 to 2 Years.
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Ossur Product Quality Score by Industry
Ossur's Product Quality score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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Ossur Pricing
Ossur ROI & Value For Money
3.5/5
Ossur has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ossur's overall ROI score rated by its users and customers.
Ossur Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Ossur ROI
Ossur's ROI score was rated highest by customers who have used Ossur's products/services for 1 to 2 Years.
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Ranked Ossur ROI the Highest
Ossur ROI Score by Gender
Ossur's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ossur.
Male
4.5/5
Female
N/A
Ossur ROI Score by Ethnicity
Ossur's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ossur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Ossur ROI Score by Usage
Ossur's ROI score was rated 4.5 stars by customers who have used Ossur's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ossur ROI Score by Industry
Ossur's ROI score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ossur Customer Satisfaction (CSAT)
Ossur Customer Satisfaction (CSAT) Score
63 / 100
Ossur has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ossur Customer Satisfaction
Ossur's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Ossur Customer Satisfaction the Highest
Ossur Customer Satisfaction Score by Gender
Ossur's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ossur.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ossur Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ossur's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ossur.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Ossur Customer Service
3.7/5
Ossur has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ossur's Customer Service
Address
Grjothals 5, 110,
Website
http://www.ossur.com/americas
Phone Number
(949) 382-3883
Quick Insights into Ossur Customer Service
Ossur's Customer Service score was rated highest by customers who have used Ossur's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Ossur's Customer Service score.
Ranked Ossur Customer Service the Highest
Ossur Customer Service Score by Gender
Ossur's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ossur.
Male
4.2/5
Female
N/A
Ossur Customer Service Score by Ethnicity
Ossur's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ossur.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Ossur Customer Service Score by Usage
Ossur's Customer Service score was rated 4.5 stars by customers who have used Ossur's products/services for 1 to 2 Years.
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Ossur Customer Service Score by Industry
Ossur's Customer Service score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Ossur as an Employer
Consumer vs. Employees
Ossur scored a 16 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Ossur would recommend the brand to a friend. ENPS measures how likely Ossur employees would recommend working at Ossur to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
