58
NPS
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Brand Page
Ostendio
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About Ostendio's Brand
Ostendio is changing the way companies manage their cyber security, risk management and compliance programs.
Brand at a Glance
4.1/5
Product Quality
4/5
Pricing
5/5
Customer Service
Ostendio NPS
Ostendio's Net Promoter Score (NPS) is a 58 with 72% Promoters, 14% Passives, and 14% Detractors. Net Promoter Score tracks whether Ostendio's customers would recommend using the product based on a scale of -100 to 100.
Ostendio Overall NPS
| 72% | Promoters |
|---|---|
| 14% | Passives |
| 14% | Detractors |
Ostendio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ostendio Product Quality
4.1/5
Ostendio has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Ostendio Product Information
Ostendio serves markets in the United States and Canada. Ostendio supports Web devices and offers products for small and medium sized businesses.
Ostendio’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://ostendio.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Compliance Software
Risk Management Software
Governance, Risk & Compliance (GRC) Software
Audit Software
Ostendio Pricing
Ostendio ROI & Value For Money
4/5
Ostendio has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ostendio's overall ROI score rated by its users and customers.
Ostendio Pricing Plans
Ostendio has a pricing structure that accommodates small and medium businesses. Starting from $199.50/month, Ostendio uses a subscription model and offers the following: MyVCM Premium - Starts with 100 seats: Starting from $23,940/year and MyVCM Enterprise - Starts with 1,000 seats: Contact MyVCM for custom pricing details.. For the users that are not ready to commit yet, Ostendio also offers a free trial.
Who Uses Ostendio?
Small Businesses
Medium Businesses
Ostendio Customer Service
5/5
Ostendio has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ostendio's Customer Service
Address
1911 N Fort Myer Drive, Suite 100, Arlington, VA 22209
Website
http://ostendio.com/
Phone Number
877 668 5658
Ostendio's Social Links
Consumer vs. Employees
Ostendio scored a 58 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ostendio would recommend the brand to a friend. ENPS measures how likely Ostendio employees would recommend working at Ostendio to a friend.
Net Promoter Score
58
NPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
