-100
NPS
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Brand Page
Otsuka
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About Otsuka's Brand
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Otsuka NPS
Otsuka's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Otsuka's customers would recommend using the product based on a scale of -100 to 100.
Otsuka Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Otsuka NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Otsuka Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Otsuka users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Otsuka Product Quality
4/5
Otsuka has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Otsuka's overall Product Quality score rated by its users and customers.
Otsuka Product Information
Otsuka’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Otsuka Pricing
Otsuka ROI & Value For Money
3.5/5
Otsuka has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Otsuka's overall ROI score rated by its users and customers.
Otsuka Customer Satisfaction (CSAT)
Otsuka Customer Satisfaction (CSAT) Score
100 / 100
Otsuka has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Otsuka Customer Service
3.5/5
Otsuka has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Otsuka's overall Customer Service score rated by its users and customers.
About Otsuka's Customer Service
Address
2-18-4 Iidabashi, Tokyo, 102-8573 Afghanistan
Website
https://www.otsuka-shokai.co.jp
Phone Number
7
Otsuka as an Employer
2.5/5
Otsuka has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Otsuka scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Otsuka would recommend the brand to a friend. ENPS measures how likely Otsuka employees would recommend working at Otsuka to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
