60
NPS
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Otsuka Pharmaceutical
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About Otsuka Pharmaceutical's Brand
Manufacturer of pharmaceutical products. The company's products include pharmaceuticals, clinical testing equipment, medical equipment, food products and cosmetics, enabling customers access to a variety of medicines and medical products around the globe.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Otsuka Pharmaceutical NPS
Otsuka Pharmaceutical's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Otsuka Pharmaceutical's customers would recommend using the product based on a scale of -100 to 100.
Otsuka Pharmaceutical Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Otsuka Pharmaceutical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 67 | Oct 2023 | 67 |
Jan 2024 71 | Jan 2024 | 71 |
Aug 2024 50 | Aug 2024 | 50 |
Jan 2025 55 | Jan 2025 | 55 |
May 2025 60 | May 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Otsuka Pharmaceutical NPS by Gender
Otsuka Pharmaceutical's NPS was rated 100 by Female customers on Comparably.
Female
100
Otsuka Pharmaceutical's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Otsuka Pharmaceutical's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Otsuka Pharmaceutical NPS by Age
Otsuka Pharmaceutical's NPS was rated 34 points by customers ages 31-35 on Comparably.
Otsuka Pharmaceutical Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Otsuka Pharmaceutical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Otsuka Pharmaceutical Customer Loyalty Score by Gender
Otsuka Pharmaceutical's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Otsuka Pharmaceutical.
Female
100%
Yes
Male
N/A
Yes
Otsuka Pharmaceutical Customer Loyalty Score by Age
Otsuka Pharmaceutical's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Otsuka Pharmaceutical.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Otsuka Pharmaceutical Product Quality
3.8/5
Otsuka Pharmaceutical has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Otsuka Pharmaceutical Product Information
Otsuka Pharmaceutical’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.otsuka.co.jp
- Company Size
- 5,001-10,000 Employees
Quick Insights into Otsuka Pharmaceutical Product Quality
Otsuka Pharmaceutical's Product Quality score was rated highest by Female customers.
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Ranked Otsuka Pharmaceutical Product Quality the Highest
Otsuka Pharmaceutical Product Quality Score by Gender
Otsuka Pharmaceutical's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Otsuka Pharmaceutical.
Female
4.3/5
Male
N/A
Otsuka Pharmaceutical Product Quality Score by Age
Otsuka Pharmaceutical's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Otsuka Pharmaceutical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Otsuka Pharmaceutical Pricing
Otsuka Pharmaceutical ROI & Value For Money
3.9/5
Otsuka Pharmaceutical has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Otsuka Pharmaceutical ROI
Otsuka Pharmaceutical's ROI score was rated highest by Female customers.
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Ranked Otsuka Pharmaceutical ROI the Highest
Otsuka Pharmaceutical ROI Score by Gender
Otsuka Pharmaceutical's ROI score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Otsuka Pharmaceutical.
Female
4.8/5
Male
N/A
Otsuka Pharmaceutical ROI Score by Age
Otsuka Pharmaceutical's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Otsuka Pharmaceutical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Otsuka Pharmaceutical Customer Satisfaction (CSAT)
Otsuka Pharmaceutical Customer Satisfaction (CSAT) Score
78 / 100
Otsuka Pharmaceutical has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Otsuka Pharmaceutical Customer Satisfaction
Otsuka Pharmaceutical's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Otsuka Pharmaceutical's Customer Satisfaction.
Ranked Otsuka Pharmaceutical Customer Satisfaction the Highest
Otsuka Pharmaceutical Customer Satisfaction Score by Gender
Otsuka Pharmaceutical's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Otsuka Pharmaceutical.
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Otsuka Pharmaceutical Customer Satisfaction Score by Age
Otsuka Pharmaceutical's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Otsuka Pharmaceutical.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Otsuka Pharmaceutical Customer Service
3.8/5
Otsuka Pharmaceutical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Otsuka Pharmaceutical's Customer Service
Address
2-9, Kanda-Tsukasamachi, Tokyo, 101-8535
Website
www.otsuka.co.jp
Quick Insights into Otsuka Pharmaceutical Customer Service
Otsuka Pharmaceutical's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Otsuka Pharmaceutical's Customer Service score.
Ranked Otsuka Pharmaceutical Customer Service the Highest
Otsuka Pharmaceutical Customer Service Score by Gender
Otsuka Pharmaceutical's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Otsuka Pharmaceutical.
Female
4.8/5
Male
N/A
Otsuka Pharmaceutical Customer Service Score by Age
Otsuka Pharmaceutical's Customer Service score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Otsuka Pharmaceutical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Otsuka Pharmaceutical as an Employer
Consumer vs. Employees
Otsuka Pharmaceutical scored a 60 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Otsuka Pharmaceutical would recommend the brand to a friend. ENPS measures how likely Otsuka Pharmaceutical employees would recommend working at Otsuka Pharmaceutical to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
