14
NPS
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OtterBox
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About OtterBox's Brand
Known as an innovator of protective solutions for the leading global handheld manufacturers, wireless carriers and distributors, we've got
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
OtterBox CMO
Tyler Smith
Tyler Smith serves as the Chief Sales and Marketing Officer of Otterbox. Tyler started at Otterbox in March of 2015. Tyler currently resides in Fort Collins, Colorado Area.
OtterBox NPS
OtterBox's Net Promoter Score (NPS) is a 14 with 55% Promoters, 4% Passives, and 41% Detractors. Net Promoter Score tracks whether OtterBox's customers would recommend using the product based on a scale of -100 to 100.
OtterBox Overall NPS
| 55% | Promoters |
|---|---|
| 4% | Passives |
| 41% | Detractors |
OtterBox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 13 | Sep 2023 | 13 |
Oct 2023 17 | Oct 2023 | 17 |
Nov 2023 15 | Nov 2023 | 15 |
Dec 2023 15 | Dec 2023 | 15 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 17 | Mar 2024 | 17 |
Jun 2024 12 | Jun 2024 | 12 |
Jul 2024 7 | Jul 2024 | 7 |
Dec 2024 11 | Dec 2024 | 11 |
Aug 2025 15 | Aug 2025 | 15 |
Jan 2026 14 | Jan 2026 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OtterBox NPS by Gender
OtterBox's NPS was rated 17 by Male customers on Comparably.
Male
17
OtterBox's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
OtterBox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OtterBox NPS by Ethnicity
OtterBox's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
OtterBox NPS by Age
OtterBox's NPS was rated 75 points by customers ages 18-25 on Comparably.
OtterBox Customer Reviews
Out of the 3 OtterBox customer reviews 2 were positive and 1 was constructive. OtterBox customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
OtterBox Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of OtterBox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OtterBox Customer Loyalty Score by Gender
OtterBox's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OtterBox.
Male
85%
Yes
Female
N/A
Yes
OtterBox Customer Loyalty Score by Ethnicity
OtterBox's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OtterBox.
100
out of 100
Caucasian
OtterBox Customer Loyalty Score by Age
OtterBox's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OtterBox.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
OtterBox Product Quality
3.5/5
OtterBox has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OtterBox's overall Product Quality score rated by its users and customers.
OtterBox Product Information
OtterBox’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://otterbox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into OtterBox Product Quality
OtterBox's Product Quality score was rated highest by customers ages 18-25.
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Ranked OtterBox Product Quality the Highest
OtterBox Product Quality Score by Gender
OtterBox's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OtterBox.
Male
3.3/5
Female
N/A
OtterBox Product Quality Score by Ethnicity
OtterBox's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OtterBox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
OtterBox Product Quality Score by Age
OtterBox's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OtterBox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
OtterBox Pricing
OtterBox ROI & Value For Money
3.2/5
OtterBox has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into OtterBox ROI
OtterBox's ROI score was rated highest by customers ages 18-25.
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Ranked OtterBox ROI the Highest
OtterBox ROI Score by Gender
OtterBox's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OtterBox.
Male
3.3/5
Female
N/A
OtterBox ROI Score by Ethnicity
OtterBox's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OtterBox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
OtterBox ROI Score by Age
OtterBox's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OtterBox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
OtterBox Customer Satisfaction (CSAT)
OtterBox Customer Satisfaction (CSAT) Score
60 / 100
OtterBox has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OtterBox Customer Satisfaction
OtterBox's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked OtterBox Customer Satisfaction the Highest
OtterBox Customer Satisfaction Score by Gender
OtterBox's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OtterBox.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
OtterBox Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OtterBox's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OtterBox.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
OtterBox Customer Satisfaction Score by Age
OtterBox's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OtterBox.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
OtterBox Customer Service
3.2/5
OtterBox has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About OtterBox's Customer Service
Address
209 S. Meldrum St, Fort Collins, CO
Website
http://otterbox.com
Phone Number
855-688-7269
Quick Insights into OtterBox Customer Service
OtterBox's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked OtterBox's Customer Service score.
Ranked OtterBox Customer Service the Highest
OtterBox Customer Service Score by Gender
OtterBox's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OtterBox.
Male
3.5/5
Female
N/A
OtterBox Customer Service Score by Ethnicity
OtterBox's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OtterBox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
OtterBox Customer Service Score by Age
OtterBox's Customer Service score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OtterBox.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
OtterBox as an Employer
3.7/5
OtterBox has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OtterBox scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OtterBox would recommend the brand to a friend. ENPS measures how likely OtterBox employees would recommend working at OtterBox to a friend.
Net Promoter Score
14
NPS Score
| 55% | Promoters |
|---|---|
| 4% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
