21
NPS
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Ottobock
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About Ottobock's Brand
Ottobock is a global leader in prosthetic and orthotic medical devices, serving people with mobility challenges around the world.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
Ottobock NPS
Ottobock's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Ottobock's customers would recommend using the product based on a scale of -100 to 100.
Ottobock Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Ottobock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 10 | Jan 2023 | 10 |
Feb 2023 8 | Feb 2023 | 8 |
Mar 2023 13 | Mar 2023 | 13 |
Apr 2023 12 | Apr 2023 | 12 |
Jul 2023 16 | Jul 2023 | 16 |
Aug 2023 21 | Aug 2023 | 21 |
Oct 2023 18 | Oct 2023 | 18 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 20 | Apr 2024 | 20 |
Apr 2025 21 | Apr 2025 | 21 |
Jul 2025 22 | Jul 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ottobock NPS by Gender
Female customers rated Ottobock's NPS 17 points higher than Male customers.
Male
0
Ottobock's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
17
Ottobock's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Ottobock NPS by Ethnicity
Ottobock's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other 0 | Other | 0 |
Ottobock NPS by Age
Ottobock's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Ottobock NPS by Usage
Ottobock's NPS was rated 34 points by customers who have used Ottobock's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Ottobock Customer Reviews
Out of the 3 Ottobock customer reviews 2 were positive and 1 was constructive. Ottobock customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ottobock Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ottobock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ottobock Customer Loyalty Score by Gender
Male customers rated Ottobock's Customer Loyalty score 4% higher than Female customers.
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Male
89%
Yes
Female
85%
Yes
Ottobock Customer Loyalty Score by Ethnicity
Ottobock's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ottobock.
82
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Ottobock Customer Loyalty Score by Age
Ottobock's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ottobock.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 78% | 61-65 | 78% |
Ottobock Customer Loyalty Score by Usage
Ottobock's Customer Loyalty score was rated the highest by customers who have used Ottobock's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ottobock Customer Loyalty Score by Industry
Ottobock's Customer Loyalty score was rated 87% by Tech industry customers.
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Ottobock Product Quality
3.6/5
Ottobock has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ottobock Product Information
Ottobock’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ottobock's product the highest.
- Website
- http://www.ottobock.com/en/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Ottobock Product Quality
Ottobock's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.
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Ranked Ottobock Product Quality the Highest
Ranked Ottobock Product Quality the Lowest
Ottobock Product Quality Score by Gender
Ottobock's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Ottobock Product Quality Score by Ethnicity
Ottobock's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ottobock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Ottobock Product Quality Score by Age
Ottobock's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ottobock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
61-65 2.4 | 61-65 | 2.4 |
Ottobock Product Quality Score by Usage
Ottobock's Product Quality score was rated 3.8 stars by customers who have used Ottobock's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Ottobock Product Quality Score by Industry
Ottobock's Product Quality score was rated 3.8 stars by Tech industry customers.
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Ottobock Pricing
Ottobock ROI & Value For Money
3.3/5
Ottobock has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Ottobock Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ottobock ROI
Ottobock's ROI score was rated highest by customers who have used Ottobock's products/services for 2 to 5 Years, and rated lowest by customers who have used Ottobock's products/services for 5 to 10 Years.
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Ranked Ottobock ROI the Highest
Ranked Ottobock ROI the Lowest
Ottobock ROI Score by Gender
Female customers rated Ottobock's ROI score 0.9 stars higher than Male customers.
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Male
2.7/5
Female
3.6/5
Ottobock ROI Score by Ethnicity
Ottobock's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ottobock.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.1 | Other | 3.1 |
Ottobock ROI Score by Age
Ottobock's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ottobock.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
61-65 2.2 | 61-65 | 2.2 |
Ottobock ROI Score by Usage
Ottobock's ROI score was rated the highest by customers who have used Ottobock's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ottobock ROI Score by Industry
Ottobock's ROI score was rated 3.5 stars by Tech industry customers.
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Ottobock Customer Satisfaction (CSAT)
Ottobock Customer Satisfaction (CSAT) Score
65 / 100
Ottobock has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
22%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ottobock Customer Satisfaction
Ottobock's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 61-65.
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Ranked Ottobock Customer Satisfaction the Highest
Ranked Ottobock Customer Satisfaction the Lowest
Ottobock Customer Satisfaction Score by Gender
Female customers rated Ottobock's Customer Satisfaction score 4 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 13% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 0% |
Ottobock Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ottobock's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to African American/Black
Ottobock's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Ottobock's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Ottobock's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
Ottobock Customer Satisfaction Score by Age
Ottobock's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ottobock.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 61-65 | 25% |
Ottobock Customer Satisfaction Score by Usage
Ottobock's Customer Satisfaction score was rated 67 points by customers who have used Ottobock's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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Ottobock Customer Satisfaction Score by Industry
Ottobock's Customer Satisfaction score was rated 71 points by Tech industry customers.
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"title": "Ottobock Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Ottobock's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Ottobock Customer Service
3.8/5
Ottobock has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Ottobock's Customer Service
Website
http://www.ottobock.com/en/
Quick Insights into Ottobock Customer Service
Ottobock's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Ottobock's products/services for 5 to 10 Years.
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Ranked Ottobock Customer Service the Highest
Ranked Ottobock Customer Service the Lowest
Ottobock Customer Service Score by Gender
Female customers rated Ottobock's Customer Service score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
Ottobock Customer Service Score by Ethnicity
Ottobock's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ottobock.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 4 | Other | 4 |
Ottobock Customer Service Score by Age
Ottobock's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ottobock.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
61-65 3 | 61-65 | 3 |
Ottobock Customer Service Score by Usage
Ottobock's Customer Service score was rated the highest by customers who have used Ottobock's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ottobock Customer Service Score by Industry
Ottobock's Customer Service score was rated 4 stars by Tech industry customers.
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Consumer vs. Employees
Ottobock scored a 21 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ottobock would recommend the brand to a friend. ENPS measures how likely Ottobock employees would recommend working at Ottobock to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
