100
NPS
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Ottogi Company
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About Ottogi Company's Brand
Manufacturer of processed food products created to improve dietary habits. The company's food products include various seasonings, sauces, seafood products, noodles and edible oil products, farm and livestock processed products, cereal products enabling customers to have tasty and nutritious food.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Ottogi Company NPS
Ottogi Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ottogi Company's customers would recommend using the product based on a scale of -100 to 100.
Ottogi Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ottogi Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ottogi Company Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ottogi Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ottogi Company Product Quality
4.2/5
Ottogi Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ottogi Company's overall Product Quality score rated by its users and customers.
Ottogi Company Product Information
Ottogi Company’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- www.ottogi.co.kr
- Company Size
- 1,001-5,000 Employees
Ottogi Company Pricing
Ottogi Company ROI & Value For Money
3.7/5
Ottogi Company has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Ottogi Company Customer Satisfaction (CSAT)
Ottogi Company Customer Satisfaction (CSAT) Score
50 / 100
Ottogi Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ottogi Company Customer Service
3.7/5
Ottogi Company has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ottogi Company's Customer Service
Address
160 Pyeongchon-Dong, Anyang, 14060
Website
www.ottogi.co.kr
Phone Number
7
Ottogi Company as an Employer
Consumer vs. Employees
Ottogi Company scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Ottogi Company would recommend the brand to a friend. ENPS measures how likely Ottogi Company employees would recommend working at Ottogi Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
