35
NPS
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Brand Page
Outbrain
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About Outbrain's Brand
Outbrain is a content discovery platform providing publishers a service for recommended links to increase traffic and generate revenue.
Brand at a Glance
84%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Outbrain NPS
Outbrain's Net Promoter Score (NPS) is a 35 with 59% Promoters, 17% Passives, and 24% Detractors. Net Promoter Score tracks whether Outbrain's customers would recommend using the product based on a scale of -100 to 100.
Outbrain Overall NPS
| 59% | Promoters |
|---|---|
| 17% | Passives |
| 24% | Detractors |
Outbrain NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 45 | Aug 2020 | 45 |
Nov 2020 47 | Nov 2020 | 47 |
Mar 2021 46 | Mar 2021 | 46 |
Aug 2021 48 | Aug 2021 | 48 |
Jan 2022 40 | Jan 2022 | 40 |
Oct 2022 42 | Oct 2022 | 42 |
Nov 2022 37 | Nov 2022 | 37 |
Jan 2023 39 | Jan 2023 | 39 |
Apr 2023 34 | Apr 2023 | 34 |
Aug 2023 38 | Aug 2023 | 38 |
Dec 2023 38 | Dec 2023 | 38 |
Aug 2024 35 | Aug 2024 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outbrain NPS by Gender
Outbrain's NPS was rated 100 by Female customers on Comparably.
Female
100
Outbrain's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Outbrain's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Outbrain NPS by Usage
Outbrain's NPS was rated the highest by customers who have used Outbrain's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 57 | Less than 1 Year | 57 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
Outbrain Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Outbrain users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Outbrain Customer Loyalty Score by Gender
Outbrain's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Outbrain.
Female
100%
Yes
Male
N/A
Yes
Outbrain Customer Loyalty Score by Usage
Outbrain's Customer Loyalty score was rated 100% by customers who have used Outbrain's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Outbrain Product Quality
4.2/5
Outbrain has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Outbrain's overall Product Quality score rated by its users and customers.
Outbrain Product Information
Outbrain serves markets in the United States, Asia, Europe, Australia, Canada, and Latin America. Outbrain supports Web devices and offers products for small, medium, and large sized businesses.
Outbrain’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Outbrain's product the highest.
- Website
- http://www.outbrain.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Content
Media
Languages Supported
English
Product Type
Mobile Marketing Software
Facebook App Software
Social Media Marketing Software
Advertising Software
Campaign Management Software
Content Marketing Software
Affiliate Marketing Software
Display Advertising Software
Marketing Analytics Software
Social Media Management Software
Lead Generation Software
Media & Entertainment Software
Public Relations Software
Search Marketing Software
PPC Software
Retargeting Software
Ad Serving Software
Political Campaign Software
Quick Insights into Outbrain Product Quality
Outbrain's Product Quality score was rated highest by customers who have used Outbrain's products/services for 2 to 5 Years, and rated lowest by customers who have used Outbrain's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Outbrain's Product Quality.
Ranked Outbrain Product Quality the Highest
Ranked Outbrain Product Quality the Lowest
Outbrain Product Quality Score by Gender
Outbrain's Product Quality score was rated 4.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Outbrain.
Female
4.7/5
Male
N/A
Outbrain Product Quality Score by Usage
Outbrain's Product Quality score was rated the highest by customers who have used Outbrain's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Outbrain Product Quality Score by Industry
Outbrain's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Outbrain Pricing
Outbrain ROI & Value For Money
4/5
Outbrain has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Outbrain's overall ROI score rated by its users and customers.
Outbrain Pricing Plans
Outbrain has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Outbrain?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Outbrain ROI
Outbrain's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Outbrain's ROI score.
Ranked Outbrain ROI the Highest
Outbrain ROI Score by Gender
Outbrain's ROI score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Outbrain.
Female
4.9/5
Male
N/A
Outbrain ROI Score by Usage
Outbrain's ROI score was rated 4.8 stars by customers who have used Outbrain's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Outbrain ROI Score by Industry
Outbrain's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Outbrain Customer Satisfaction (CSAT)
Outbrain Customer Satisfaction (CSAT) Score
71 / 100
Outbrain has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Outbrain Customer Satisfaction
Outbrain's Customer Satisfaction score was rated highest by customers who have used Outbrain's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Outbrain's Customer Satisfaction.
Ranked Outbrain Customer Satisfaction the Highest
Outbrain Customer Satisfaction Score by Gender
Outbrain's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Outbrain.
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Outbrain Customer Satisfaction Score by Usage
Outbrain's Customer Satisfaction score was rated 100 points by customers who have used Outbrain's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Outbrain Customer Service
4.1/5
Outbrain has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Outbrain's overall Customer Service score rated by its users and customers.
About Outbrain's Customer Service
Address
111 W 19th St, York, NY 10011
Website
http://www.outbrain.com
Phone Number
(877) 870-7282
Outbrain's Social Links
Quick Insights into Outbrain Customer Service
Outbrain's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Outbrain's Customer Service score.
Ranked Outbrain Customer Service the Highest
Outbrain Customer Service Score by Gender
Outbrain's Customer Service score was rated 4.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Outbrain.
Female
4.9/5
Male
N/A
Outbrain Customer Service Score by Usage
Outbrain's Customer Service score was rated 4.8 stars by customers who have used Outbrain's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Outbrain as an Employer
4.2/5
Outbrain has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Outbrain scored a 35 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Outbrain would recommend the brand to a friend. ENPS measures how likely Outbrain employees would recommend working at Outbrain to a friend.
Net Promoter Score
35
NPS Score
| 59% | Promoters |
|---|---|
| 17% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 57% | Promoters |
|---|---|
| 20% | Passive |
| 23% | Detractors |
