16
NPS
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OUTsurance
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About OUTsurance's Brand
car, home, business and life insurance
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
OUTsurance NPS
OUTsurance's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether OUTsurance's customers would recommend using the product based on a scale of -100 to 100.
OUTsurance Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
OUTsurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Oct 2021 20 | Oct 2021 | 20 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 15 | Mar 2022 | 15 |
Aug 2022 33 | Aug 2022 | 33 |
Nov 2022 45 | Nov 2022 | 45 |
Feb 2023 39 | Feb 2023 | 39 |
Mar 2023 13 | Mar 2023 | 13 |
Nov 2023 5 | Nov 2023 | 5 |
Apr 2024 11 | Apr 2024 | 11 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OUTsurance NPS by Gender
OUTsurance's NPS was rated -100 by Male customers on Comparably.
Male
-100
OUTsurance's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
OUTsurance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OUTsurance NPS by Ethnicity
OUTsurance's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
OUTsurance Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of OUTsurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OUTsurance Customer Loyalty Score by Gender
OUTsurance's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
OUTsurance Customer Loyalty Score by Ethnicity
OUTsurance's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OUTsurance.
100
out of 100
Caucasian
OUTsurance Product Quality
3.4/5
OUTsurance has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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OUTsurance Product Information
OUTsurance’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.outsurance.co.za
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into OUTsurance Product Quality
OUTsurance's Product Quality score was rated highest by Caucasian customers.
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Ranked OUTsurance Product Quality the Highest
OUTsurance Product Quality Score by Gender
OUTsurance's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
OUTsurance Product Quality Score by Ethnicity
OUTsurance's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OUTsurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
OUTsurance Pricing
OUTsurance ROI & Value For Money
3.1/5
OUTsurance has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into OUTsurance ROI
OUTsurance's ROI score was rated highest by Caucasian customers.
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Ranked OUTsurance ROI the Highest
OUTsurance ROI Score by Gender
OUTsurance's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
OUTsurance ROI Score by Ethnicity
OUTsurance's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OUTsurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
OUTsurance Customer Satisfaction (CSAT)
OUTsurance Customer Satisfaction (CSAT) Score
67 / 100
OUTsurance has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OUTsurance Customer Satisfaction
OUTsurance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked OUTsurance's Customer Satisfaction.
Ranked OUTsurance Customer Satisfaction the Highest
OUTsurance Customer Satisfaction Score by Gender
OUTsurance's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OUTsurance.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
OUTsurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OUTsurance's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OUTsurance.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
OUTsurance Customer Service
2.9/5
OUTsurance has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About OUTsurance's Customer Service
Website
http://www.outsurance.co.za
Phone Number
+27 860 060 000
Quick Insights into OUTsurance Customer Service
OUTsurance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked OUTsurance's Customer Service score.
Ranked OUTsurance Customer Service the Highest
OUTsurance Customer Service Score by Gender
OUTsurance's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OUTsurance.
Male
1.5/5
Female
N/A
OUTsurance Customer Service Score by Ethnicity
OUTsurance's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OUTsurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
OUTsurance as an Employer
3.7/5
OUTsurance has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OUTsurance scored a 16 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of OUTsurance would recommend the brand to a friend. ENPS measures how likely OUTsurance employees would recommend working at OUTsurance to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 56% | Promoters |
|---|---|
| 10% | Passive |
| 34% | Detractors |
