100
NPS
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Overhill Farms
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About Overhill Farms' Brand
"Overhill Farms is a manufacturer of quality prepared frozen foods, retail, private label and food service sectors."
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Overhill Farms NPS
Overhill Farms's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Overhill Farms's customers would recommend using the product based on a scale of -100 to 100.
Overhill Farms Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Overhill Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Overhill Farms Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Overhill Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Overhill Farms Product Quality
5/5
Overhill Farms has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Overhill Farms' overall Product Quality score rated by its users and customers.
Overhill Farms Product Information
Overhill Farms’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://overhillfarms.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Food & Beverages
Overhill Farms Pricing
Overhill Farms ROI & Value For Money
5/5
Overhill Farms has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Overhill Farms' overall ROI score rated by its users and customers.
Overhill Farms Customer Satisfaction (CSAT)
Overhill Farms Customer Satisfaction (CSAT) Score
100 / 100
Overhill Farms has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Overhill Farms Customer Service
5/5
Overhill Farms has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Overhill Farms' overall Customer Service score rated by its users and customers.
About Overhill Farms's Customer Service
Address
Vernon, IN
Website
http://overhillfarms.com
