11
NPS
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Overtime
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About Overtime's Brand
Overtime is a sports network for the next generation of fans. We use tech, new platforms, and new formats to drive 20 million minutes of watch time each month.
Brand at a Glance
79%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Overtime NPS
Overtime's Net Promoter Score (NPS) is a 11 with 51% Promoters, 9% Passives, and 40% Detractors. Net Promoter Score tracks whether Overtime's customers would recommend using the product based on a scale of -100 to 100.
Overtime Overall NPS
| 51% | Promoters |
|---|---|
| 9% | Passives |
| 40% | Detractors |
Overtime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 20 | Feb 2023 | 20 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 15 | Oct 2023 | 15 |
Nov 2023 17 | Nov 2023 | 17 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 14 | Apr 2024 | 14 |
May 2024 10 | May 2024 | 10 |
Aug 2024 10 | Aug 2024 | 10 |
Dec 2024 10 | Dec 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Overtime NPS by Gender
Female customers rated Overtime's NPS 4 points higher than Male customers.
Male
20
Overtime's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
24
Overtime's NPS was rated 24 by Female customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Overtime NPS by Ethnicity
Overtime's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Overtime NPS by Age
Overtime's NPS was rated 60 points by customers ages 18-25 on Comparably.
Overtime NPS by Usage
Overtime's NPS was rated 0 points by customers who have used Overtime's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Overtime Customer Reviews
Out of the 2 Overtime customer reviews 2 were positive and 0 were constructive. Overtime customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Overtime Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Overtime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Overtime Customer Loyalty Score by Gender
Female customers rated Overtime's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Overtime.
Male
82%
Yes
Female
89%
Yes
Overtime Customer Loyalty Score by Ethnicity
Overtime's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Overtime.
85
out of 100
Caucasian
Overtime Customer Loyalty Score by Age
Overtime's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Overtime.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
Overtime Customer Loyalty Score by Usage
Overtime's Customer Loyalty score was rated 90% by customers who have used Overtime's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Overtime Product Quality
3.4/5
Overtime has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Overtime Product Information
Overtime’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://itsovertime.com/
- Company Size
- 51-200 Employees
Industry
Media
Quick Insights into Overtime Product Quality
Overtime's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Overtime Product Quality the Highest
Ranked Overtime Product Quality the Lowest
Overtime Product Quality Score by Gender
Female customers rated Overtime's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Overtime.
Male
3.4/5
Female
3.6/5
Overtime Product Quality Score by Ethnicity
Overtime's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Overtime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Overtime Product Quality Score by Age
Overtime's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Overtime.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Overtime Product Quality Score by Usage
Overtime's Product Quality score was rated 3.2 stars by customers who have used Overtime's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Overtime Pricing
Overtime ROI & Value For Money
3.4/5
Overtime has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Overtime ROI
Overtime's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Overtime ROI the Highest
Ranked Overtime ROI the Lowest
Overtime ROI Score by Gender
Male customers rated Overtime's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Overtime.
Male
4.1/5
Female
3.4/5
Overtime ROI Score by Ethnicity
Overtime's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Overtime.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Overtime ROI Score by Age
Overtime's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Overtime.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Overtime ROI Score by Usage
Overtime's ROI score was rated 3.5 stars by customers who have used Overtime's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Overtime Customer Satisfaction (CSAT)
Overtime Customer Satisfaction (CSAT) Score
72 / 100
Overtime has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
42%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Overtime Customer Satisfaction
Overtime's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Overtime's Customer Satisfaction.
Ranked Overtime Customer Satisfaction the Highest
Overtime Customer Satisfaction Score by Gender
Overtime's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Overtime.
80 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Overtime Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Overtime's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Overtime.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Overtime Customer Satisfaction Score by Age
Overtime's Customer Satisfaction score was rated 60 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Overtime.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% |
Overtime Customer Service
3.4/5
Overtime has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Overtime's Customer Service
Address
20 Jay St Ste 600, Brooklyn, NY 11201
Website
http://itsovertime.com/
Overtime's Social Links
Quick Insights into Overtime Customer Service
Overtime's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Overtime's Customer Service score.
Ranked Overtime Customer Service the Highest
Ranked Overtime Customer Service the Lowest
Overtime Customer Service Score by Gender
Male customers rated Overtime's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Overtime.
Male
4.1/5
Female
3.1/5
Overtime Customer Service Score by Ethnicity
Overtime's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Overtime.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Overtime Customer Service Score by Age
Overtime's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Overtime.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Overtime Customer Service Score by Usage
Overtime's Customer Service score was rated 3.4 stars by customers who have used Overtime's products/services for Less than 1 Year.
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Overtime as an Employer
4.4/5
Overtime has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Overtime scored a 11 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Overtime would recommend the brand to a friend. ENPS measures how likely Overtime employees would recommend working at Overtime to a friend.
Net Promoter Score
11
NPS Score
| 51% | Promoters |
|---|---|
| 9% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 82% | Promoters |
|---|---|
| 10% | Passive |
| 8% | Detractors |
