-34
NPS
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Brand Page
Overwolf
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About Overwolf's Brand
Overwolf integrates social media tools for users to share games and stay connected while playing.
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Overwolf NPS
Overwolf's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Overwolf's customers would recommend using the product based on a scale of -100 to 100.
Overwolf Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Overwolf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Overwolf Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Overwolf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Overwolf Product Quality
3.4/5
Overwolf has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Overwolf's overall Product Quality score rated by its users and customers.
Overwolf Product Information
Overwolf’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://overwolf.com
- Company Size
- 11-50 Employees
Industry
Tech
Gaming
Hardware and Devices
Media
Social
Sports & Entertainment
Overwolf Pricing
Overwolf ROI & Value For Money
3.4/5
Overwolf has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Overwolf's overall ROI score rated by its users and customers.
Overwolf Customer Satisfaction (CSAT)
Overwolf Customer Satisfaction (CSAT) Score
66 / 100
Overwolf has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Overwolf Customer Service
3.3/5
Overwolf has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Overwolf's Customer Service
Address
Tell, TX Israel
Website
http://overwolf.com
Overwolf as an Employer
4.1/5
Overwolf has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Overwolf scored a -34 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Overwolf would recommend the brand to a friend. ENPS measures how likely Overwolf employees would recommend working at Overwolf to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
