16
NPS
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OVH
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About OVH's Brand
"OVH is a web hosting company that provides dedicated servers, shared and cloud hosting, domain registration and VOIP telephony services."
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
OVH NPS
OVH's Net Promoter Score (NPS) is a 16 with 58% Promoters, 0% Passives, and 42% Detractors. Net Promoter Score tracks whether OVH's customers would recommend using the product based on a scale of -100 to 100.
OVH Overall NPS
| 58% | Promoters |
|---|---|
| 0% | Passives |
| 42% | Detractors |
OVH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
May 2023 33 | May 2023 | 33 |
Jul 2023 15 | Jul 2023 | 15 |
Jun 2024 25 | Jun 2024 | 25 |
Aug 2024 33 | Aug 2024 | 33 |
Dec 2024 40 | Dec 2024 | 40 |
Feb 2025 27 | Feb 2025 | 27 |
May 2025 17 | May 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OVH Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of OVH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OVH Product Quality
3.5/5
OVH has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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OVH Product Information
OVH’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ovh.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
OVH Pricing
OVH ROI & Value For Money
3.3/5
OVH has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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OVH Customer Satisfaction (CSAT)
OVH Customer Satisfaction (CSAT) Score
50 / 100
OVH has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OVH Customer Service
3.4/5
OVH has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About OVH's Customer Service
Website
http://www.ovh.com/
OVH as an Employer
3.8/5
OVH has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OVH scored a 16 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of OVH would recommend the brand to a friend. ENPS measures how likely OVH employees would recommend working at OVH to a friend.
Net Promoter Score
16
NPS Score
| 58% | Promoters |
|---|---|
| 0% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 24% | Promoters |
|---|---|
| 63% | Passive |
| 13% | Detractors |
