-46
NPS
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OVS
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About OVS' Brand
Developer and marketer of clothing for women, men and children. The company's services includes creation, development and marketing of clothing and apparel products for women, men and children through its brands and caters primarily to the family group in Italy. It operates in accordance with a typical business model of vertically integrated retailers and includes development based on a product team manager, designers and merchandisers, who are highly specialized in sourcing with strong group structure presence in key geographic regions, conceives, develops and produces in external suppliers merchandise mix, under the artistic guidance of the fashion coordinator and the organization of the category manager.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
OVS NPS
OVS's Net Promoter Score (NPS) is a -46 with 9% Promoters, 36% Passives, and 55% Detractors. Net Promoter Score tracks whether OVS's customers would recommend using the product based on a scale of -100 to 100.
OVS Overall NPS
| 9% | Promoters |
|---|---|
| 36% | Passives |
| 55% | Detractors |
OVS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -40 | Dec 2022 | -40 |
Feb 2023 -34 | Feb 2023 | -34 |
Apr 2023 -29 | Apr 2023 | -29 |
Sep 2023 -38 | Sep 2023 | -38 |
Dec 2023 -44 | Dec 2023 | -44 |
Jun 2024 -40 | Jun 2024 | -40 |
Apr 2025 -45 | Apr 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OVS NPS by Gender
OVS's NPS was rated -33 by Male customers on Comparably.
Male
-33
OVS's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
OVS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OVS NPS by Usage
OVS's NPS was rated 33 points by customers who have used OVS's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 33 | Over 10 Years | 33 |
OVS Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of OVS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OVS Customer Loyalty Score by Gender
OVS's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OVS.
Male
40%
Yes
Female
N/A
Yes
OVS Customer Loyalty Score by Usage
OVS's Customer Loyalty score was rated 70% by customers who have used OVS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OVS Product Quality
3.5/5
OVS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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OVS Product Information
OVS’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.ovs.it
- Company Size
- 5,001-10,000 Employees
Quick Insights into OVS Product Quality
OVS's Product Quality score was rated highest by customers who have used OVS's products/services for Over 10 Years.
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Ranked OVS Product Quality the Highest
OVS Product Quality Score by Gender
OVS's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OVS.
Male
2.5/5
Female
N/A
OVS Product Quality Score by Usage
OVS's Product Quality score was rated 3.3 stars by customers who have used OVS's products/services for Over 10 Years.
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OVS Pricing
OVS ROI & Value For Money
3.3/5
OVS has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into OVS ROI
OVS's ROI score was rated highest by customers who have used OVS's products/services for Over 10 Years.
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Ranked OVS ROI the Highest
OVS ROI Score by Gender
OVS's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OVS.
Male
3.3/5
Female
N/A
OVS ROI Score by Usage
OVS's ROI score was rated 4 stars by customers who have used OVS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OVS Customer Satisfaction (CSAT)
OVS Customer Satisfaction (CSAT) Score
60 / 100
OVS has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OVS Customer Service
3.2/5
OVS has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About OVS's Customer Service
Address
Via Terraglio 17, Venezia, 30174
Website
www.ovs.it
Phone Number
7
Quick Insights into OVS Customer Service
OVS's Customer Service score was rated highest by customers who have used OVS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked OVS' Customer Service score.
Ranked OVS Customer Service the Highest
OVS Customer Service Score by Gender
OVS's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OVS.
Male
3.3/5
Female
N/A
OVS Customer Service Score by Usage
OVS's Customer Service score was rated 4 stars by customers who have used OVS's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OVS as an Employer
Consumer vs. Employees
OVS scored a -46 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OVS would recommend the brand to a friend. ENPS measures how likely OVS employees would recommend working at OVS to a friend.
Net Promoter Score
-46
NPS Score
| 9% | Promoters |
|---|---|
| 36% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
