14
NPS
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Other World Computing
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About Other World Computing's Brand
OWC (Other World Computing) was founded by Larry O'Connor when he was 14 years old in 1988. OWC is dedicated to helping tech enthusiasts and industry professionals do more and reach higher. The company's trusted storage, connectivity, software, and expansion solutions enable creative professionals, producers, educators, and government entities to get the most out of their technology investments, protect valuable digital assets, and expand their hardware's capabilities to keep up with the demands and evolution of their work. OWC features an award-winning technical support team that is on hand 24/7 as well as an unparalleled library of step-by-step installation and support videos. In everything we do at OWC, we believe in making a better world where technology inspires imagination, and everything is possible.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Other World Computing NPS
Other World Computing's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Other World Computing's customers would recommend using the product based on a scale of -100 to 100.
Other World Computing Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Other World Computing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 60 | Jan 2021 | 60 |
Oct 2023 33 | Oct 2023 | 33 |
Dec 2023 15 | Dec 2023 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Other World Computing NPS by Gender
Other World Computing's NPS was rated 34 by Male customers on Comparably.
Male
34
Other World Computing's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Other World Computing's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Other World Computing Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Other World Computing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Other World Computing Customer Loyalty Score by Gender
Other World Computing's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Other World Computing Customer Loyalty Score by Industry
Other World Computing's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Other World Computing Product Quality
3/5
Other World Computing has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Other World Computing Product Information
Other World Computing’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Other World Computing's product the highest.
- Website
- https://www.macsales.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Other World Computing Product Quality
Other World Computing's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Other World Computing Product Quality the Highest
Other World Computing Product Quality Score by Gender
Other World Computing's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Other World Computing.
Male
3.5/5
Female
N/A
Other World Computing Product Quality Score by Industry
Other World Computing's Product Quality score was rated 3.8 stars by Tech industry customers.
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Other World Computing Pricing
Other World Computing ROI & Value For Money
3/5
Other World Computing has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Other World Computing Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Other World Computing ROI
Other World Computing's ROI score was rated highest by customers from the Tech industry.
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Ranked Other World Computing ROI the Highest
Other World Computing ROI Score by Gender
Other World Computing's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Other World Computing ROI Score by Industry
Other World Computing's ROI score was rated 3.6 stars by Tech industry customers.
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Other World Computing Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Other World Computing Customer Service
2.8/5
Other World Computing has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Other World Computing's Customer Service
Address
8 Galaxy Way, Woodstock, IL 60098
Website
https://www.macsales.com
Phone Number
(800) 275-4576
Other World Computing's Social Links
Quick Insights into Other World Computing Customer Service
Other World Computing's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Other World Computing's Customer Service score.
Ranked Other World Computing Customer Service the Highest
Other World Computing Customer Service Score by Gender
Other World Computing's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Other World Computing.
Male
3.1/5
Female
N/A
Other World Computing Customer Service Score by Industry
Other World Computing's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Other World Computing as an Employer
4.5/5
Other World Computing has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Other World Computing scored a 14 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Other World Computing would recommend the brand to a friend. ENPS measures how likely Other World Computing employees would recommend working at Other World Computing to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 54% | Promoters |
|---|---|
| 41% | Passive |
| 5% | Detractors |
