

Owens-Illinois, Inc. is a glass container manufacturer. The Company is also a preferred partner for various food and beverage brands

Mr. Suley Muratoglu has been Chief Marketing Officer of Owens-Illinois, Inc. since April 06, 2015 and also serves as its Senior Vice President. Mr. Muratoglu served as Vice President of Owens-Illinois, Inc. since April 06, 2015. Mr. Muratoglu is a Member of the Owens-Illinois' global leadership team. Mr. Muratoglu lead O-I's sales and marketing activities on a global basis and is responsible for ensuring the deployment of corporate strategy as it applies to commercial activity. Mr. Muratoglu joined O-I from Tetra Pak, where he worked for more than 20 years, most recently as Vice President of Marketing and Product Management for the U.S. and Canada. He began his career at Tetra Pak in sales in Turkey and served as General Manager for its Central Asia operations in Kazakhstan. After a brief role in the U.K., he was named Director of Strategic Business Development of Plastics Packaging in the U.S. in 1999. He progressed through a number of roles in commercial operations before assuming the Vice President position in 2009. He has extensive experience in the packaging industry and has demonstrated an ability to accelerate the innovation to commercialization processes. He holds Bachelor's degree in Engineering from Bogazi??i University and MBA in Finance & Management from Northwestern University - Kellogg School of Management.
Owens-Illinois's Net Promoter Score (NPS) is a -28 with 20% Promoters, 32% Passives, and 48% Detractors. Net Promoter Score tracks whether Owens-Illinois's customers would recommend using the product based on a scale of -100 to 100.
| 20% | Promoters |
|---|---|
| 32% | Passives |
| 48% | Detractors |
| Summary | Date | Score |
|---|---|---|
Apr 2022 -31 | Apr 2022 | -31 |
Jul 2022 -26 | Jul 2022 | -26 |
Oct 2022 -32 | Oct 2022 | -32 |
Mar 2023 -30 | Mar 2023 | -30 |
Jul 2023 -29 | Jul 2023 | -29 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2024 -23 | Apr 2024 | -23 |
Jul 2024 -27 | Jul 2024 | -27 |
Feb 2025 -31 | Feb 2025 | -31 |
Mar 2025 -26 | Mar 2025 | -26 |
Nov 2025 -28 | Nov 2025 | -28 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Owens-Illinois's NPS was rated -34 by Male customers on Comparably.
Owens-Illinois's NPS was rated -34 by Male customers on Comparably.
Owens-Illinois's NPS is not yet rated by Female customers.
Owens-Illinois's NPS was rated -34 points by customers ages 56-60 on Comparably.
Owens-Illinois's NPS was rated -34 points by customers who have used Owens-Illinois's products/services for Over 10 Years.
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Owens-Illinois users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Owens-Illinois's Customer Loyalty score was rated 100 by Male customers on Comparably.
Owens-Illinois's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Owens-Illinois's Customer Loyalty score was rated 100% by customers who have used Owens-Illinois's products/services for Over 10 Years.
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Owens-Illinois has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Owens-Illinois’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Owens-Illinois's Product Quality score was rated highest by customers ages 56-60.
Owens-Illinois's Product Quality score was rated 4.6 by Male customers on Comparably.
Owens-Illinois's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
Owens-Illinois's Product Quality score was rated 4.6 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.
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Owens-Illinois has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Owens-Illinois's ROI score was rated highest by customers ages 56-60.
Owens-Illinois's ROI score was rated 4 by Male customers on Comparably.
Owens-Illinois's ROI score was rated 4 stars by customers ages 56-60 on Comparably.
| Summary | Age | Score |
|---|---|---|
56-60 4 | 56-60 | 4 |
Owens-Illinois's ROI score was rated 4 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.
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Owens-Illinois has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Owens-Illinois has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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Perrysburg, OH
http://www.o-i.com/
567-336-5000
Owens-Illinois's Customer Service score was rated highest by customers ages 56-60.
Owens-Illinois's Customer Service score was rated 2.8 by Male customers on Comparably.
Owens-Illinois's Customer Service score was rated 2.8 stars by customers ages 56-60 on Comparably.
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.8 | 56-60 | 2.8 |
Owens-Illinois's Customer Service score was rated 2.8 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.
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Owens-Illinois has a 3.9/5 stars for its overall company culture rated by their employees

Owens-Illinois scored a -28 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Owens-Illinois would recommend the brand to a friend. ENPS measures how likely Owens-Illinois employees would recommend working at Owens-Illinois to a friend.
| 20% | Promoters |
|---|---|
| 32% | Passive |
| 48% | Detractors |
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |