Owens-Illinois NPS & Customer Reviews | Comparably
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Owens-Illinois
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About Owens-Illinois' Brand

Owens-Illinois, Inc. is a glass container manufacturer. The Company is also a preferred partner for various food and beverage brands

Brand at a Glance

85%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service

Owens-Illinois CMO
  Owens-Illinois CMO

Suley Muratoglu

Mr. Suley Muratoglu has been Chief Marketing Officer of Owens-Illinois, Inc. since April 06, 2015 and also serves as its Senior Vice President. Mr. Muratoglu served as Vice President of Owens-Illinois, Inc. since April 06, 2015. Mr. Muratoglu is a Member of the Owens-Illinois' global leadership team. Mr. Muratoglu lead O-I's sales and marketing activities on a global basis and is responsible for ensuring the deployment of corporate strategy as it applies to commercial activity. Mr. Muratoglu joined O-I from Tetra Pak, where he worked for more than 20 years, most recently as Vice President of Marketing and Product Management for the U.S. and Canada. He began his career at Tetra Pak in sales in Turkey and served as General Manager for its Central Asia operations in Kazakhstan. After a brief role in the U.K., he was named Director of Strategic Business Development of Plastics Packaging in the U.S. in 1999. He progressed through a number of roles in commercial operations before assuming the Vice President position in 2009. He has extensive experience in the packaging industry and has demonstrated an ability to accelerate the innovation to commercialization processes. He holds Bachelor's degree in Engineering from Bogazi??i University and MBA in Finance & Management from Northwestern University - Kellogg School of Management.

Owens-Illinois NPS

Owens-Illinois's Net Promoter Score (NPS) is a -28 with 20% Promoters, 32% Passives, and 48% Detractors. Net Promoter Score tracks whether Owens-Illinois's customers would recommend using the product based on a scale of -100 to 100.

Owens-Illinois Overall NPS

-28
NPS
20%Promoters
32%Passives
48%Detractors
Owens-Illinois Overall NPS

Owens-Illinois NPS Trend

-100
-50
0
50
100
Apr 2022
-31
Apr 2022-31
Jul 2022
-26
Jul 2022-26
Oct 2022
-32
Oct 2022-32
Mar 2023
-30
Mar 2023-30
Jul 2023
-29
Jul 2023-29
Jan 2024
-33
Jan 2024-33
Feb 2024
-30
Feb 2024-30
Apr 2024
-23
Apr 2024-23
Jul 2024
-27
Jul 2024-27
Feb 2025
-31
Feb 2025-31
Mar 2025
-26
Mar 2025-26
Nov 2025
-28
Nov 2025-28

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Owens-Illinois NPS by Gender

Owens-Illinois's NPS was rated -34 by Male customers on Comparably.

Male

-34

Owens-Illinois's NPS was rated -34 by Male customers on Comparably.

33%
Promoters
0%
Passives
67%
Detractors

Female

N/A

Owens-Illinois's NPS is not yet rated by Female customers.

0%
Promoters
0%
Passives
0%
Detractors

Owens-Illinois NPS by Age

Owens-Illinois's NPS was rated -34 points by customers ages 56-60 on Comparably.

0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%

Owens-Illinois NPS by Usage

Owens-Illinois's NPS was rated -34 points by customers who have used Owens-Illinois's products/services for Over 10 Years.

-100
-50
0
50
100
Over 10 Years
-34
Over 10 Years-34

Owens-Illinois Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Owens-Illinois users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
Owens-Illinois Customer Loyalty

Owens-Illinois Customer Loyalty Score by Gender

Owens-Illinois's Customer Loyalty score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Owens-Illinois.
Male
100%
Yes
Female
N/A
Yes

Owens-Illinois Customer Loyalty Score by Age

Owens-Illinois's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Owens-Illinois.
0
20%
40%
60%
80%
100%
56-60
100%
56-60100%

Owens-Illinois Customer Loyalty Score by Usage

Owens-Illinois's Customer Loyalty score was rated 100% by customers who have used Owens-Illinois's products/services for Over 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Over 10 Years
100%

Owens-Illinois Product Quality

3.7/5

Owens-Illinois has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Owens-Illinois Product Information

Owens-Illinois’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.o-i.com/
Company Size
10,000+ Employees

Industry

Tech
Food and Beverages
Hardware and Devices

Quick Insights into Owens-Illinois Product Quality

Owens-Illinois's Product Quality score was rated highest by customers ages 56-60.

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Ranked Owens-Illinois Product Quality the Highest

56-60
4.6
Male
4.6
Over 10 Years
4.6

Owens-Illinois Product Quality Score by Gender

Owens-Illinois's Product Quality score was rated 4.6 by Male customers on Comparably.

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Male

4.6/5

Female

N/A

Owens-Illinois Product Quality Score by Age

Owens-Illinois's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Owens-Illinois.
0
1
2
3
4
5
56-60
4.6
56-604.6

Owens-Illinois Product Quality Score by Usage

Owens-Illinois's Product Quality score was rated 4.6 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.

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Over 10 Years
4.6

Owens-Illinois Pricing

Owens-Illinois ROI & Value For Money

3.6/5

Owens-Illinois has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Quick Insights into Owens-Illinois ROI

Owens-Illinois's ROI score was rated highest by customers ages 56-60.

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Ranked Owens-Illinois ROI the Highest

56-60
4
Male
4
Over 10 Years
4

Owens-Illinois ROI Score by Gender

Owens-Illinois's ROI score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Owens-Illinois ROI Score by Age

Owens-Illinois's ROI score was rated 4 stars by customers ages 56-60 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Owens-Illinois.
0
1
2
3
4
5
56-60
4
56-604

Owens-Illinois ROI Score by Usage

Owens-Illinois's ROI score was rated 4 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.

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Over 10 Years
4

Owens-Illinois Customer Satisfaction (CSAT)

Owens-Illinois Customer Satisfaction (CSAT) Score

46 / 100

Owens-Illinois has an overall Customer Satisfaction score of 46 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied15%
Satisfied31%
Neither Satisfied nor Dissatisfied38%
Dissatisfied8%
Very Dissatisfied8%
Very Satisfied
15%
Satisfied
31%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
8%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Owens-Illinois Customer Service

3.3/5

Owens-Illinois has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About Owens-Illinois's Customer Service

Address

Perrysburg, OH


Website

http://www.o-i.com/


Phone Number

567-336-5000

Quick Insights into Owens-Illinois Customer Service

Owens-Illinois's Customer Service score was rated highest by customers ages 56-60.

Sign Up to unlock insights into how customers have ranked Owens-Illinois' Customer Service score.

Ranked Owens-Illinois Customer Service the Highest

56-60
2.8
Male
2.8
Over 10 Years
2.8

Owens-Illinois Customer Service Score by Gender

Owens-Illinois's Customer Service score was rated 2.8 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Owens-Illinois.

Male

2.8/5

Female

N/A

Owens-Illinois Customer Service Score by Age

Owens-Illinois's Customer Service score was rated 2.8 stars by customers ages 56-60 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Owens-Illinois.
0
20
40
60
80
100
56-60
2.8
56-602.8

Owens-Illinois Customer Service Score by Usage

Owens-Illinois's Customer Service score was rated 2.8 stars by customers who have used Owens-Illinois's products/services for Over 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Over 10 Years
2.8

Owens-Illinois as an Employer

3.9/5

Owens-Illinois has a 3.9/5 stars for its overall company culture rated by their employees

  Owens-Illinois CEO
bottom
30%
CEO of Owens-Illinois

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Owens-Illinois scored a -28 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Owens-Illinois would recommend the brand to a friend. ENPS measures how likely Owens-Illinois employees would recommend working at Owens-Illinois to a friend.

Net Promoter Score

-28
NPS Score
20%Promoters
32%Passive
48%Detractors

Employee Net Promoter Score

11
eNPS Score
44%Promoters
23%Passive
33%Detractors

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