-17
NPS
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Owlet Baby Care
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About Owlet Baby Care's Brand
The Owlet Baby Monitor is a proactive health monitor for sleeping infants allows parents to view their child's vital signs in real time.
Brand at a Glance
56%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.3/5
Customer Service
Owlet Baby Care NPS
Owlet Baby Care's Net Promoter Score (NPS) is a -17 with 35% Promoters, 13% Passives, and 52% Detractors. Net Promoter Score tracks whether Owlet Baby Care's customers would recommend using the product based on a scale of -100 to 100.
Owlet Baby Care Overall NPS
| 35% | Promoters |
|---|---|
| 13% | Passives |
| 52% | Detractors |
Owlet Baby Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -17 | Oct 2023 | -17 |
Nov 2023 -19 | Nov 2023 | -19 |
Dec 2023 -20 | Dec 2023 | -20 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -17 | Feb 2024 | -17 |
Mar 2024 -15 | Mar 2024 | -15 |
Nov 2024 -16 | Nov 2024 | -16 |
Jan 2025 -18 | Jan 2025 | -18 |
Apr 2025 -16 | Apr 2025 | -16 |
Jul 2025 -18 | Jul 2025 | -18 |
Aug 2025 -19 | Aug 2025 | -19 |
Dec 2025 -17 | Dec 2025 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Owlet Baby Care NPS by Gender
Owlet Baby Care's NPS was rated -60 by Female customers on Comparably.
Female
-60
Owlet Baby Care's NPS was rated -60 by Female customers on Comparably.
10%
Promoters
20%
Passives
70%
Detractors
Male
N/A
Owlet Baby Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Owlet Baby Care NPS by Ethnicity
Owlet Baby Care's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Owlet Baby Care NPS by Usage
Owlet Baby Care's NPS was rated -75 points by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
Owlet Baby Care Customer Reviews
Out of the 4 Owlet Baby Care customer reviews 0 were positive and 4 were constructive. Owlet Baby Care customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Owlet Baby Care Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Owlet Baby Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Owlet Baby Care Customer Loyalty Score by Gender
Owlet Baby Care's Customer Loyalty score was rated 28 by Female customers on Comparably.
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Female
28%
Yes
Male
N/A
Yes
Owlet Baby Care Customer Loyalty Score by Ethnicity
Owlet Baby Care's Customer Loyalty score was rated 36% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Owlet Baby Care.
36
out of 100
Caucasian
Owlet Baby Care Customer Loyalty Score by Usage
Owlet Baby Care's Customer Loyalty score was rated 21% by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Owlet Baby Care Customer Loyalty Score by Industry
Owlet Baby Care's Customer Loyalty score was rated 10% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Owlet Baby Care Product Quality
3.2/5
Owlet Baby Care has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Owlet Baby Care Product Information
Owlet Baby Care’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Owlet Baby Care's product the highest.
- Website
- http://owletcare.com
- Company Size
- 51-200 Employees
Industry
Consumer Electronics
Quick Insights into Owlet Baby Care Product Quality
Owlet Baby Care's Product Quality score was rated highest by Female customers.
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Ranked Owlet Baby Care Product Quality the Highest
Owlet Baby Care Product Quality Score by Gender
Owlet Baby Care's Product Quality score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Owlet Baby Care.
Female
2.4/5
Male
N/A
Owlet Baby Care Product Quality Score by Ethnicity
Owlet Baby Care's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Owlet Baby Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Owlet Baby Care Product Quality Score by Usage
Owlet Baby Care's Product Quality score was rated 2.2 stars by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
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Owlet Baby Care Product Quality Score by Industry
Owlet Baby Care's Product Quality score was rated 2.3 stars by Tech industry customers.
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Owlet Baby Care Pricing
Owlet Baby Care ROI & Value For Money
2.7/5
Owlet Baby Care has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Owlet Baby Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Owlet Baby Care ROI
Owlet Baby Care's ROI score was rated highest by Female customers.
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Ranked Owlet Baby Care ROI the Highest
Owlet Baby Care ROI Score by Gender
Owlet Baby Care's ROI score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Owlet Baby Care.
Female
1.8/5
Male
N/A
Owlet Baby Care ROI Score by Ethnicity
Owlet Baby Care's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Owlet Baby Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Owlet Baby Care ROI Score by Usage
Owlet Baby Care's ROI score was rated 1.6 stars by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
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Owlet Baby Care ROI Score by Industry
Owlet Baby Care's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Owlet Baby Care Customer Satisfaction (CSAT)
Owlet Baby Care Customer Satisfaction (CSAT) Score
54 / 100
Owlet Baby Care has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
14%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Owlet Baby Care Customer Satisfaction
Owlet Baby Care's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Owlet Baby Care Customer Satisfaction the Highest
Owlet Baby Care Customer Satisfaction Score by Gender
Owlet Baby Care's Customer Satisfaction score was rated 43 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Owlet Baby Care.
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 43% | |
Very Dissatisfied | 14% |
Owlet Baby Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Owlet Baby Care's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Owlet Baby Care.
43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
14%
Owlet Baby Care Customer Satisfaction Score by Usage
Owlet Baby Care's Customer Satisfaction score was rated 40 points by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
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Owlet Baby Care Customer Service
3.3/5
Owlet Baby Care has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Owlet Baby Care's Customer Service
Address
2500 W EXECUTIVE PKWY, STE 500, Lehi, UT 84043
Website
http://owletcare.com
Phone Number
801-901-4303
Quick Insights into Owlet Baby Care Customer Service
Owlet Baby Care's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Owlet Baby Care's Customer Service score.
Ranked Owlet Baby Care Customer Service the Highest
Owlet Baby Care Customer Service Score by Gender
Owlet Baby Care's Customer Service score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Owlet Baby Care.
Female
2.9/5
Male
N/A
Owlet Baby Care Customer Service Score by Ethnicity
Owlet Baby Care's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Owlet Baby Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Owlet Baby Care Customer Service Score by Usage
Owlet Baby Care's Customer Service score was rated 2.7 stars by customers who have used Owlet Baby Care's products/services for Less than 1 Year.
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Owlet Baby Care Customer Service Score by Industry
Owlet Baby Care's Customer Service score was rated 2.8 stars by Tech industry customers.
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Owlet Baby Care as an Employer
3.9/5
Owlet Baby Care has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Owlet Baby Care scored a -17 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Owlet Baby Care would recommend the brand to a friend. ENPS measures how likely Owlet Baby Care employees would recommend working at Owlet Baby Care to a friend.
Net Promoter Score
-17
NPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
