50
NPS
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Oxbow Corporation
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About Oxbow Corporation's Brand
Producer, marketer and shipper of petroleum coke, coal, metallurgical coke, gypsum, and limestone.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Oxbow Corporation NPS
Oxbow Corporation's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Oxbow Corporation's customers would recommend using the product based on a scale of -100 to 100.
Oxbow Corporation Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Oxbow Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 33 | Jun 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oxbow Corporation Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Oxbow Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oxbow Corporation Product Quality
3.7/5
Oxbow Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Oxbow Corporation's overall Product Quality score rated by its users and customers.
Oxbow Corporation Product Information
Oxbow Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.oxbow.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Professional Services
Oxbow Corporation Pricing
Oxbow Corporation ROI & Value For Money
3.9/5
Oxbow Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Oxbow Corporation Customer Satisfaction (CSAT)
Oxbow Corporation Customer Satisfaction (CSAT) Score
100 / 100
Oxbow Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oxbow Corporation Customer Service
3.9/5
Oxbow Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Oxbow Corporation's Customer Service
Address
1601 Forum Place, West Palm Beach, FL 33401
Website
https://www.oxbow.com
Phone Number
561-697-4300
Oxbow Corporation as an Employer
3.7/5
Oxbow Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Oxbow Corporation scored a 50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Oxbow Corporation would recommend the brand to a friend. ENPS measures how likely Oxbow Corporation employees would recommend working at Oxbow Corporation to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
