15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
OYO Rooms
Marketing or Exec? Claim Your Free Account
About OYO Rooms' Brand
Operator of a branded network of hotels designed to offer standardized stay experiences. The company's network of hotels offers rooms at prices falling under a reasonable budget segment, enabling customers to access seamless amenities and experiences.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
OYO Rooms NPS
OYO Rooms's Net Promoter Score (NPS) is a 15 with 48% Promoters, 19% Passives, and 33% Detractors. Net Promoter Score tracks whether OYO Rooms's customers would recommend using the product based on a scale of -100 to 100.
OYO Rooms Overall NPS
| 48% | Promoters |
|---|---|
| 19% | Passives |
| 33% | Detractors |
OYO Rooms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 22 | Dec 2022 | 22 |
Mar 2023 17 | Mar 2023 | 17 |
Apr 2023 21 | Apr 2023 | 21 |
Aug 2023 21 | Aug 2023 | 21 |
Dec 2023 18 | Dec 2023 | 18 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 15 | Apr 2024 | 15 |
Jul 2024 19 | Jul 2024 | 19 |
Sep 2024 14 | Sep 2024 | 14 |
May 2025 12 | May 2025 | 12 |
Oct 2025 14 | Oct 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OYO Rooms NPS by Gender
Female customers rated OYO Rooms's NPS 50 points higher than Male customers.
Male
-50
OYO Rooms's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
0
OYO Rooms's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
OYO Rooms NPS by Ethnicity
OYO Rooms's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 14 | Asian or Pacific Islander | 14 |
Other -100 | Other | -100 |
OYO Rooms NPS by Age
OYO Rooms's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
OYO Rooms NPS by Usage
OYO Rooms's NPS was rated the highest by customers who have used OYO Rooms's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
OYO Rooms Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of OYO Rooms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OYO Rooms Customer Loyalty Score by Gender
Female customers rated OYO Rooms's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OYO Rooms.
Male
70%
Yes
Female
78%
Yes
OYO Rooms Customer Loyalty Score by Ethnicity
OYO Rooms's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OYO Rooms.
85
out of 100
Asian or Pacific Islander
55
out of 100
Other
OYO Rooms Customer Loyalty Score by Age
OYO Rooms's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OYO Rooms.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 70% | 26-30 | 70% |
OYO Rooms Customer Loyalty Score by Usage
OYO Rooms's Customer Loyalty score was rated the highest by customers who have used OYO Rooms's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OYO Rooms Product Quality
3.7/5
OYO Rooms has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock OYO Rooms' overall Product Quality score rated by its users and customers.
OYO Rooms Product Information
OYO Rooms’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.oyorooms.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into OYO Rooms Product Quality
OYO Rooms's Product Quality score was rated highest by customers who have used OYO Rooms's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked OYO Rooms' Product Quality.
Ranked OYO Rooms Product Quality the Highest
Ranked OYO Rooms Product Quality the Lowest
OYO Rooms Product Quality Score by Gender
Female customers rated OYO Rooms's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OYO Rooms.
Male
2.6/5
Female
3.4/5
OYO Rooms Product Quality Score by Ethnicity
OYO Rooms's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OYO Rooms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
OYO Rooms Product Quality Score by Age
OYO Rooms's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OYO Rooms.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3 | 26-30 | 3 |
OYO Rooms Product Quality Score by Usage
OYO Rooms's Product Quality score was rated the highest by customers who have used OYO Rooms's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OYO Rooms Pricing
OYO Rooms ROI & Value For Money
3.6/5
OYO Rooms has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock OYO Rooms' overall ROI score rated by its users and customers.
Quick Insights into OYO Rooms ROI
OYO Rooms's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked OYO Rooms' ROI score.
Ranked OYO Rooms ROI the Highest
Ranked OYO Rooms ROI the Lowest
OYO Rooms ROI Score by Gender
Female customers rated OYO Rooms's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OYO Rooms.
Male
2.7/5
Female
3.1/5
OYO Rooms ROI Score by Ethnicity
OYO Rooms's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OYO Rooms.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.6 | Other | 1.6 |
OYO Rooms ROI Score by Age
OYO Rooms's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OYO Rooms.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.5 | 26-30 | 2.5 |
OYO Rooms ROI Score by Usage
OYO Rooms's ROI score was rated the highest by customers who have used OYO Rooms's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OYO Rooms Customer Satisfaction (CSAT)
OYO Rooms Customer Satisfaction (CSAT) Score
71 / 100
OYO Rooms has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OYO Rooms Customer Satisfaction
OYO Rooms's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked OYO Rooms' Customer Satisfaction.
Ranked OYO Rooms Customer Satisfaction the Highest
Ranked OYO Rooms Customer Satisfaction the Lowest
OYO Rooms Customer Satisfaction Score by Gender
Female customers rated OYO Rooms's Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OYO Rooms.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
OYO Rooms Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
OYO Rooms' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OYO Rooms.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
OYO Rooms' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OYO Rooms.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
OYO Rooms Customer Satisfaction Score by Age
OYO Rooms's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OYO Rooms.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
OYO Rooms Customer Satisfaction Score by Usage
OYO Rooms's Customer Satisfaction score was rated 57 points by customers who have used OYO Rooms's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OYO Rooms Customer Service
3.4/5
OYO Rooms has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock OYO Rooms' overall Customer Service score rated by its users and customers.
About OYO Rooms's Customer Service
Address
325, Spaze Itech Park, Gurgaon, 122002
Website
www.oyorooms.com
Phone Number
6
Quick Insights into OYO Rooms Customer Service
OYO Rooms's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked OYO Rooms' Customer Service score.
Ranked OYO Rooms Customer Service the Highest
Ranked OYO Rooms Customer Service the Lowest
OYO Rooms Customer Service Score by Gender
Female customers rated OYO Rooms's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OYO Rooms.
Male
2.4/5
Female
3/5
OYO Rooms Customer Service Score by Ethnicity
OYO Rooms's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OYO Rooms.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.6 | Other | 1.6 |
OYO Rooms Customer Service Score by Age
OYO Rooms's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OYO Rooms.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.6 | 26-30 | 2.6 |
OYO Rooms Customer Service Score by Usage
OYO Rooms's Customer Service score was rated the highest by customers who have used OYO Rooms's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OYO Rooms as an Employer
3.8/5
OYO Rooms has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
OYO Rooms scored a 15 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of OYO Rooms would recommend the brand to a friend. ENPS measures how likely OYO Rooms employees would recommend working at OYO Rooms to a friend.
Net Promoter Score
15
NPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
