35
NPS
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Brand Page
Oyster.com
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About Oyster.com's Brand
Oyster is the only site that send special investigators to visit, photograph, review, and rate each hotel. We inspect in-person.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Oyster.com NPS
Oyster.com's Net Promoter Score (NPS) is a 35 with 65% Promoters, 5% Passives, and 30% Detractors. Net Promoter Score tracks whether Oyster.com's customers would recommend using the product based on a scale of -100 to 100.
Oyster.com Overall NPS
| 65% | Promoters |
|---|---|
| 5% | Passives |
| 30% | Detractors |
Oyster.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 13 | May 2022 | 13 |
Jun 2022 22 | Jun 2022 | 22 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2022 9 | Aug 2022 | 9 |
Sep 2022 14 | Sep 2022 | 14 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 27 | Apr 2023 | 27 |
Dec 2023 31 | Dec 2023 | 31 |
Jan 2024 34 | Jan 2024 | 34 |
Apr 2024 38 | Apr 2024 | 38 |
Aug 2024 42 | Aug 2024 | 42 |
May 2026 35 | May 2026 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oyster.com Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Oyster.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oyster.com Product Quality
4.2/5
Oyster.com has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Oyster.com Product Information
Oyster.com’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://oyster.com
Industry
Tech
Real Estate
Social
Travel
Oyster.com Pricing
Oyster.com ROI & Value For Money
4.2/5
Oyster.com has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Oyster.com Customer Satisfaction (CSAT)
Oyster.com Customer Satisfaction (CSAT) Score
72 / 100
Oyster.com has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
7%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oyster.com Customer Service
4.3/5
Oyster.com has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Oyster.com's Customer Service
Address
75 9th ave, 10011
Website
http://oyster.com
Oyster.com as an Employer
Consumer vs. Employees
Oyster.com scored a 35 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Oyster.com would recommend the brand to a friend. ENPS measures how likely Oyster.com employees would recommend working at Oyster.com to a friend.
Net Promoter Score
35
NPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 57% | Promoters |
|---|---|
| 36% | Passive |
| 7% | Detractors |
