100
NPS
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Brand Page
P97 Networks
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About P97 Networks' Brand
A powerful mobile commerce and digital marketing platform.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
P97 Networks NPS
P97 Networks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether P97 Networks's customers would recommend using the product based on a scale of -100 to 100.
P97 Networks Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
P97 Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
P97 Networks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of P97 Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
P97 Networks Product Quality
5/5
P97 Networks has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock P97 Networks' overall Product Quality score rated by its users and customers.
P97 Networks Product Information
P97 Networks’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://p97.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Mobile App
SaaS
P97 Networks Pricing
P97 Networks ROI & Value For Money
5/5
P97 Networks has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock P97 Networks' overall ROI score rated by its users and customers.
P97 Networks Customer Satisfaction (CSAT)
P97 Networks Customer Satisfaction (CSAT) Score
100 / 100
P97 Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
P97 Networks Customer Service
5/5
P97 Networks has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock P97 Networks' overall Customer Service score rated by its users and customers.
About P97 Networks's Customer Service
Address
2050 W Sam Houston Pkwy S Suite 900, Houston, TX 77042
Website
http://p97.com/
Phone Number
(713) 588-4200
P97 Networks as an Employer
4.7/5
P97 Networks has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
P97 Networks scored a 100 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of P97 Networks would recommend the brand to a friend. ENPS measures how likely P97 Networks employees would recommend working at P97 Networks to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
