-100
NPS
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PAC
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About PAC's Brand
PAC is a company that provides advanced analytical instruments for laboratories and online process applications in many fields.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
PAC NPS
PAC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PAC's customers would recommend using the product based on a scale of -100 to 100.
PAC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAC Product Quality
2.2/5
PAC has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PAC's overall Product Quality score rated by its users and customers.
PAC Product Information
PAC’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.paclp.com
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Banking
FinTech
PAC Pricing
PAC ROI & Value For Money
1.5/5
PAC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PAC's overall ROI score rated by its users and customers.
PAC Customer Satisfaction (CSAT)
PAC Customer Satisfaction (CSAT) Score
50 / 100
PAC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAC Customer Service
2.5/5
PAC has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PAC's overall Customer Service score rated by its users and customers.
About PAC's Customer Service
Address
Houston, TX
Website
http://www.paclp.com
Phone Number
281-940-1803
PAC as an Employer
3.4/5
PAC has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PAC scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of PAC would recommend the brand to a friend. ENPS measures how likely PAC employees would recommend working at PAC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
