25
NPS
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PAC Worldwide
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About PAC Worldwide's Brand
PAC Worldwide is a global leader in the manufacturing and distribution of custom-branded and stock protective packaging. Our products include bubble, flat poly and paperboard mailers. We provide our customers with the highest quality packaging, https://www.pac.com/careers/and now with our custom branded mailers, your customers will receive a lasting and positive impression of your company.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
PAC Worldwide NPS
PAC Worldwide's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether PAC Worldwide's customers would recommend using the product based on a scale of -100 to 100.
PAC Worldwide Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
PAC Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Oct 2021 0 | Oct 2021 | 0 |
Dec 2021 25 | Dec 2021 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAC Worldwide Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PAC Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAC Worldwide Product Quality
3.9/5
PAC Worldwide has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PAC Worldwide's overall Product Quality score rated by its users and customers.
PAC Worldwide Product Information
PAC Worldwide’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.pac.com/
- Company Size
- 501-1,000 Employees
Industry
Manufacturing and Machinery
PAC Worldwide Pricing
PAC Worldwide ROI & Value For Money
3.5/5
PAC Worldwide has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PAC Worldwide Customer Satisfaction (CSAT)
PAC Worldwide Customer Satisfaction (CSAT) Score
67 / 100
PAC Worldwide has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAC Worldwide Customer Service
3.5/5
PAC Worldwide has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PAC Worldwide's Customer Service
Address
15435 NE 92nd St, Redmond, WA 98052
Website
http://www.pac.com/
Phone Number
1-800-535-0039
PAC Worldwide's Social Links
PAC Worldwide as an Employer
4.6/5
PAC Worldwide has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PAC Worldwide scored a 25 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of PAC Worldwide would recommend the brand to a friend. ENPS measures how likely PAC Worldwide employees would recommend working at PAC Worldwide to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 49% | Promoters |
|---|---|
| 28% | Passive |
| 23% | Detractors |
