-100
NPS
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Pacesetter
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About Pacesetter's Brand
Founded in 1977, Pacesetter is an industry leader in both the science and application of innovation.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pacesetter NPS
Pacesetter's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pacesetter's customers would recommend using the product based on a scale of -100 to 100.
Pacesetter Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pacesetter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacesetter Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pacesetter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacesetter Product Quality
2/5
Pacesetter has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacesetter's overall Product Quality score rated by its users and customers.
Pacesetter Product Information
Pacesetter’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://teampacesetter.com/
- Company Size
- 51-200 Employees
Pacesetter Pricing
Pacesetter ROI & Value For Money
1.5/5
Pacesetter has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Pacesetter Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacesetter Customer Service
1.5/5
Pacesetter has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Pacesetter's Customer Service
Address
3300 Town Point Drive, Kennesaw, GA 30144
Website
http://teampacesetter.com/
Phone Number
(708) 757-7193
Pacesetter as an Employer
3.2/5
Pacesetter has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Pacesetter scored a -100 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacesetter would recommend the brand to a friend. ENPS measures how likely Pacesetter employees would recommend working at Pacesetter to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
