0
NPS
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Pacific Dental Services
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About Pacific Dental Services' Brand
Pacific Dental Services (PDS) aims to be the provider of choice in all the markets they serve, helping supported dentists to develop Patients for Life™.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Pacific Dental Services NPS
Pacific Dental Services's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Pacific Dental Services's customers would recommend using the product based on a scale of -100 to 100.
Pacific Dental Services Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Pacific Dental Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -29 | Oct 2022 | -29 |
Jan 2023 -27 | Jan 2023 | -27 |
Feb 2023 -19 | Feb 2023 | -19 |
Mar 2023 -24 | Mar 2023 | -24 |
Apr 2023 -17 | Apr 2023 | -17 |
May 2023 -12 | May 2023 | -12 |
Jun 2023 -5 | Jun 2023 | -5 |
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -12 | Sep 2023 | -12 |
May 2024 -8 | May 2024 | -8 |
Jul 2024 -5 | Jul 2024 | -5 |
Dec 2024 -1 | Dec 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Dental Services NPS by Gender
Pacific Dental Services's NPS was rated 0 by Female customers on Comparably.
Female
0
Pacific Dental Services's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Pacific Dental Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pacific Dental Services NPS by Ethnicity
Pacific Dental Services's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Pacific Dental Services NPS by Age
Pacific Dental Services's NPS was rated -34 points by customers ages 18-25 on Comparably.
Pacific Dental Services NPS by Usage
Pacific Dental Services's NPS was rated 34 points by customers who have used Pacific Dental Services's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Pacific Dental Services Customer Reviews
Out of the 3 Pacific Dental Services customer reviews 2 were positive and 1 was constructive. Pacific Dental Services customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pacific Dental Services Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Pacific Dental Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Dental Services Customer Loyalty Score by Gender
Pacific Dental Services's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pacific Dental Services.
Female
85%
Yes
Male
N/A
Yes
Pacific Dental Services Customer Loyalty Score by Ethnicity
Pacific Dental Services's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pacific Dental Services.
70
out of 100
Caucasian
Pacific Dental Services Customer Loyalty Score by Age
Pacific Dental Services's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pacific Dental Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Pacific Dental Services Customer Loyalty Score by Usage
Pacific Dental Services's Customer Loyalty score was rated 100% by customers who have used Pacific Dental Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pacific Dental Services Customer Loyalty Score by Industry
Pacific Dental Services's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pacific Dental Services Product Quality
3.4/5
Pacific Dental Services has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Dental Services' overall Product Quality score rated by its users and customers.
Pacific Dental Services Product Information
Pacific Dental Services’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Pacific Dental Services's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into Pacific Dental Services Product Quality
Pacific Dental Services's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Pacific Dental Services' Product Quality.
Ranked Pacific Dental Services Product Quality the Highest
Pacific Dental Services Product Quality Score by Gender
Pacific Dental Services's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pacific Dental Services.
Female
3.1/5
Male
N/A
Pacific Dental Services Product Quality Score by Ethnicity
Pacific Dental Services's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pacific Dental Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Pacific Dental Services Product Quality Score by Age
Pacific Dental Services's Product Quality score was rated 2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pacific Dental Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
Pacific Dental Services Product Quality Score by Usage
Pacific Dental Services's Product Quality score was rated 3.1 stars by customers who have used Pacific Dental Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pacific Dental Services Product Quality Score by Industry
Pacific Dental Services's Product Quality score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Pacific Dental Services Pricing
Pacific Dental Services ROI & Value For Money
3.4/5
Pacific Dental Services has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Dental Services' overall ROI score rated by its users and customers.
Pacific Dental Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Pacific Dental Services ROI
Pacific Dental Services's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Pacific Dental Services' ROI score.
Ranked Pacific Dental Services ROI the Highest
Pacific Dental Services ROI Score by Gender
Pacific Dental Services's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pacific Dental Services.
Female
2.7/5
Male
N/A
Pacific Dental Services ROI Score by Ethnicity
Pacific Dental Services's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pacific Dental Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Pacific Dental Services ROI Score by Age
Pacific Dental Services's ROI score was rated 2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pacific Dental Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
Pacific Dental Services ROI Score by Usage
Pacific Dental Services's ROI score was rated 3.3 stars by customers who have used Pacific Dental Services's products/services for 1 to 2 Years.
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Pacific Dental Services ROI Score by Industry
Pacific Dental Services's ROI score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Pacific Dental Services Customer Satisfaction (CSAT)
Pacific Dental Services Customer Satisfaction (CSAT) Score
56 / 100
Pacific Dental Services has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacific Dental Services Customer Satisfaction
Pacific Dental Services's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pacific Dental Services' Customer Satisfaction.
Ranked Pacific Dental Services Customer Satisfaction the Highest
Pacific Dental Services Customer Satisfaction Score by Gender
Pacific Dental Services's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pacific Dental Services.
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Pacific Dental Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pacific Dental Services' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pacific Dental Services.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Pacific Dental Services Customer Satisfaction Score by Age
Pacific Dental Services's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pacific Dental Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
Pacific Dental Services Customer Service
3.4/5
Pacific Dental Services has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Pacific Dental Services's Customer Service
Address
17000 Red Hill Avenue, Irvine, CA 92614
Website
http://pacificdentalservices.com/
Phone Number
714-845-8500
Pacific Dental Services's Social Links
Quick Insights into Pacific Dental Services Customer Service
Pacific Dental Services's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Pacific Dental Services' Customer Service score.
Ranked Pacific Dental Services Customer Service the Highest
Pacific Dental Services Customer Service Score by Gender
Pacific Dental Services's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pacific Dental Services.
Female
3.1/5
Male
N/A
Pacific Dental Services Customer Service Score by Ethnicity
Pacific Dental Services's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pacific Dental Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Pacific Dental Services Customer Service Score by Age
Pacific Dental Services's Customer Service score was rated 2.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pacific Dental Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
Pacific Dental Services Customer Service Score by Usage
Pacific Dental Services's Customer Service score was rated 3.3 stars by customers who have used Pacific Dental Services's products/services for 1 to 2 Years.
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Pacific Dental Services Customer Service Score by Industry
Pacific Dental Services's Customer Service score was rated 4.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Pacific Dental Services as an Employer
2.9/5
Pacific Dental Services has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Pacific Dental Services
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pacific Dental Services scored a 0 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Dental Services would recommend the brand to a friend. ENPS measures how likely Pacific Dental Services employees would recommend working at Pacific Dental Services to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
