0
NPS
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Pacific Drilling
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About Pacific Drilling's Brand
Pacific Drilling S.A. is a growing offshore drilling company
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Pacific Drilling NPS
Pacific Drilling's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Pacific Drilling's customers would recommend using the product based on a scale of -100 to 100.
Pacific Drilling Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Pacific Drilling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Drilling Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pacific Drilling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Drilling Product Quality
3.2/5
Pacific Drilling has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Drilling's overall Product Quality score rated by its users and customers.
Pacific Drilling Product Information
Pacific Drilling’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://pacificdrilling.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Pacific Drilling Pricing
Pacific Drilling ROI & Value For Money
4/5
Pacific Drilling has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Drilling's overall ROI score rated by its users and customers.
Pacific Drilling Customer Satisfaction (CSAT)
Pacific Drilling Customer Satisfaction (CSAT) Score
100 / 100
Pacific Drilling has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Drilling Customer Service
3.5/5
Pacific Drilling has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Drilling's overall Customer Service score rated by its users and customers.
About Pacific Drilling's Customer Service
Address
Houston, TX
Website
http://pacificdrilling.com/
Phone Number
352 27 85 81 35
Pacific Drilling as an Employer
3.8/5
Pacific Drilling has a 3.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pacific Drilling scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Drilling would recommend the brand to a friend. ENPS measures how likely Pacific Drilling employees would recommend working at Pacific Drilling to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
