-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Pacific Office Automation
Marketing or Exec? Claim Your Free Account
About Pacific Office Automation's Brand
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Pacific Office Automation NPS
Pacific Office Automation's Net Promoter Score (NPS) is a -10 with 42% Promoters, 6% Passives, and 52% Detractors. Net Promoter Score tracks whether Pacific Office Automation's customers would recommend using the product based on a scale of -100 to 100.
Pacific Office Automation Overall NPS
| 42% | Promoters |
|---|---|
| 6% | Passives |
| 52% | Detractors |
Pacific Office Automation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -22 | Mar 2023 | -22 |
Apr 2023 -27 | Apr 2023 | -27 |
May 2023 -20 | May 2023 | -20 |
Sep 2023 -24 | Sep 2023 | -24 |
Oct 2023 -23 | Oct 2023 | -23 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -16 | Feb 2024 | -16 |
May 2024 -14 | May 2024 | -14 |
Jun 2024 -19 | Jun 2024 | -19 |
Jul 2024 -11 | Jul 2024 | -11 |
Dec 2024 -13 | Dec 2024 | -13 |
Mar 2026 -9 | Mar 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Office Automation NPS by Gender
Male customers rated Pacific Office Automation's NPS 34 points higher than Female customers.
Male
8
Pacific Office Automation's NPS was rated 8 by Male customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
Female
-26
Pacific Office Automation's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Pacific Office Automation NPS by Ethnicity
Pacific Office Automation's NPS was rated 8 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Pacific Office Automation NPS by Age
Pacific Office Automation's NPS was rated 20 points by customers ages 56-60 on Comparably.
Pacific Office Automation NPS by Usage
Pacific Office Automation's NPS was rated 42 points by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 42 | 1 to 2 Years | 42 |
Pacific Office Automation Customer Reviews
Out of the 3 Pacific Office Automation customer reviews 1 was positive and 2 were constructive. Pacific Office Automation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pacific Office Automation Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Pacific Office Automation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Office Automation Customer Loyalty Score by Gender
Male customers rated Pacific Office Automation's Customer Loyalty score 12% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pacific Office Automation.
Male
78%
Yes
Female
66%
Yes
Pacific Office Automation Customer Loyalty Score by Ethnicity
Pacific Office Automation's Customer Loyalty score was rated 86% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pacific Office Automation.
86
out of 100
Caucasian
Pacific Office Automation Customer Loyalty Score by Age
Pacific Office Automation's Customer Loyalty score was rated 82% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pacific Office Automation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 82% | 56-60 | 82% |
Pacific Office Automation Customer Loyalty Score by Usage
Pacific Office Automation's Customer Loyalty score was rated 74% by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pacific Office Automation Customer Loyalty Score by Industry
Pacific Office Automation's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pacific Office Automation Product Quality
3.1/5
Pacific Office Automation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Office Automation's overall Product Quality score rated by its users and customers.
Pacific Office Automation Product Information
Pacific Office Automation’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pacific Office Automation's product the highest.
Quick Insights into Pacific Office Automation Product Quality
Pacific Office Automation's Product Quality score was rated highest by customers who have used Pacific Office Automation's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Pacific Office Automation's Product Quality.
Ranked Pacific Office Automation Product Quality the Highest
Ranked Pacific Office Automation Product Quality the Lowest
Pacific Office Automation Product Quality Score by Gender
Male customers rated Pacific Office Automation's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pacific Office Automation.
Male
3.5/5
Female
3.1/5
Pacific Office Automation Product Quality Score by Ethnicity
Pacific Office Automation's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pacific Office Automation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Pacific Office Automation Product Quality Score by Age
Pacific Office Automation's Product Quality score was rated 3.4 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pacific Office Automation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.4 | 56-60 | 3.4 |
Pacific Office Automation Product Quality Score by Usage
Pacific Office Automation's Product Quality score was rated 4.2 stars by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pacific Office Automation Product Quality Score by Industry
Pacific Office Automation's Product Quality score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Pacific Office Automation Pricing
Pacific Office Automation ROI & Value For Money
2.9/5
Pacific Office Automation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Office Automation's overall ROI score rated by its users and customers.
Pacific Office Automation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Pacific Office Automation ROI
Pacific Office Automation's ROI score was rated highest by customers who have used Pacific Office Automation's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Pacific Office Automation's ROI score.
Ranked Pacific Office Automation ROI the Highest
Ranked Pacific Office Automation ROI the Lowest
Pacific Office Automation ROI Score by Gender
Male customers rated Pacific Office Automation's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pacific Office Automation.
Male
3.3/5
Female
2.9/5
Pacific Office Automation ROI Score by Ethnicity
Pacific Office Automation's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pacific Office Automation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Pacific Office Automation ROI Score by Age
Pacific Office Automation's ROI score was rated 3.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pacific Office Automation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.3 | 56-60 | 3.3 |
Pacific Office Automation ROI Score by Usage
Pacific Office Automation's ROI score was rated 3.8 stars by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pacific Office Automation ROI Score by Industry
Pacific Office Automation's ROI score was rated 3.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Pacific Office Automation Customer Satisfaction (CSAT)
Pacific Office Automation Customer Satisfaction (CSAT) Score
46 / 100
Pacific Office Automation has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
8%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
15%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacific Office Automation Customer Satisfaction
Pacific Office Automation's Customer Satisfaction score was rated highest by customers who have used Pacific Office Automation's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Pacific Office Automation's Customer Satisfaction.
Ranked Pacific Office Automation Customer Satisfaction the Highest
Ranked Pacific Office Automation Customer Satisfaction the Lowest
Pacific Office Automation Customer Satisfaction Score by Gender
Male customers rated Pacific Office Automation's Customer Satisfaction score 11 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pacific Office Automation.
54 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 28% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
43 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Pacific Office Automation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pacific Office Automation's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pacific Office Automation.
58 / 100
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
17%
Pacific Office Automation Customer Satisfaction Score by Age
Pacific Office Automation's Customer Satisfaction score was rated 60 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pacific Office Automation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 60% |
Pacific Office Automation Customer Satisfaction Score by Usage
Pacific Office Automation's Customer Satisfaction score was rated 71 points by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pacific Office Automation Customer Satisfaction Score by Industry
Pacific Office Automation's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Pacific Office Automation Customer Satisfaction Score by Industry",
"text": "Pacific Office Automation's Customer Satisfaction score was rated 40 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Pacific Office Automation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}Pacific Office Automation Customer Service
2.8/5
Pacific Office Automation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Office Automation's overall Customer Service score rated by its users and customers.
About Pacific Office Automation's Customer Service
Website
http://www.pacificoffice.com/
Quick Insights into Pacific Office Automation Customer Service
Pacific Office Automation's Customer Service score was rated highest by customers who have used Pacific Office Automation's products/services for 1 to 2 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Pacific Office Automation's Customer Service score.
Ranked Pacific Office Automation Customer Service the Highest
Ranked Pacific Office Automation Customer Service the Lowest
Pacific Office Automation Customer Service Score by Gender
Male customers rated Pacific Office Automation's Customer Service score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pacific Office Automation.
Male
3.3/5
Female
2.5/5
Pacific Office Automation Customer Service Score by Ethnicity
Pacific Office Automation's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pacific Office Automation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Pacific Office Automation Customer Service Score by Age
Pacific Office Automation's Customer Service score was rated 3.2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pacific Office Automation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.2 | 56-60 | 3.2 |
Pacific Office Automation Customer Service Score by Usage
Pacific Office Automation's Customer Service score was rated 3.7 stars by customers who have used Pacific Office Automation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pacific Office Automation Customer Service Score by Industry
Pacific Office Automation's Customer Service score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Pacific Office Automation as an Employer
3.0/5
Pacific Office Automation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Pacific Office Automation
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pacific Office Automation scored a -10 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Office Automation would recommend the brand to a friend. ENPS measures how likely Pacific Office Automation employees would recommend working at Pacific Office Automation to a friend.
Net Promoter Score
-10
NPS Score
| 42% | Promoters |
|---|---|
| 6% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 24% | Promoters |
|---|---|
| 21% | Passive |
| 55% | Detractors |
