-100
NPS
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Pacific Power
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About Pacific Power's Brand
Pacific Power & Light started from several small electric companies, serving areas of Oregon and Washington.
Brand at a Glance
68%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Pacific Power NPS
Pacific Power's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pacific Power's customers would recommend using the product based on a scale of -100 to 100.
Pacific Power Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pacific Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Power Customer Reviews
Out of the 2 Pacific Power customer reviews 0 were positive and 2 were constructive. Pacific Power customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Pacific Power Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Pacific Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Power Product Quality
2.2/5
Pacific Power has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Pacific Power Product Information
Pacific Power’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Pacific Power Pricing
Pacific Power ROI & Value For Money
1.9/5
Pacific Power has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Pacific Power Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Power Customer Service
1.9/5
Pacific Power has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Pacific Power's Customer Service
Address
1033 NE 6th Avenue, Portland, OR 97256-0001
Website
https://www.pacificpower.net/
Phone Number
503-813-5100
