-95
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Pacifica
Marketing or Exec? Claim Your Free Account
About Pacifica's Brand
Pacifica Companies is a privately held, vertically integrated real estate developer, owner, investor and investment manager.
Brand at a Glance
56%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pacifica NPS
Pacifica's Net Promoter Score (NPS) is a -95 with 0% Promoters, 5% Passives, and 95% Detractors. Net Promoter Score tracks whether Pacifica's customers would recommend using the product based on a scale of -100 to 100.
Pacifica Overall NPS
| 0% | Promoters |
|---|---|
| 5% | Passives |
| 95% | Detractors |
Pacifica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Apr 2024 -96 | Apr 2024 | -96 |
May 2024 -93 | May 2024 | -93 |
Jul 2024 -93 | Jul 2024 | -93 |
Sep 2024 -94 | Sep 2024 | -94 |
Oct 2024 -94 | Oct 2024 | -94 |
Jan 2025 -94 | Jan 2025 | -94 |
Apr 2025 -95 | Apr 2025 | -95 |
Jul 2025 -95 | Jul 2025 | -95 |
Jan 2026 -95 | Jan 2026 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacifica NPS by Gender
Male customers rated Pacifica's NPS 10 points higher than Female customers.
Male
-90
Pacifica's NPS was rated -90 by Male customers on Comparably.
0%
Promoters
10%
Passives
90%
Detractors
Female
-100
Pacifica's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Pacifica NPS by Ethnicity
Pacifica's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Other -100 | Other | -100 |
Pacifica NPS by Age
Pacifica's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Pacifica NPS by Usage
Pacifica's NPS was rated the highest by customers who have used Pacifica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Pacifica Customer Reviews
Out of the 9 Pacifica customer reviews 1 was positive and 8 were constructive. Pacifica customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pacifica Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Pacifica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacifica Customer Loyalty Score by Gender
Male customers rated Pacifica's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pacifica.
Male
64%
Yes
Female
60%
Yes
Pacifica Customer Loyalty Score by Ethnicity
Pacifica's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pacifica.
68
out of 100
Caucasian
28
out of 100
Other
Pacifica Customer Loyalty Score by Age
Pacifica's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pacifica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 82% | 56-60 | 82% |
61-65 82% | 61-65 | 82% |
66+ 50% | 66+ | 50% |
Pacifica Customer Loyalty Score by Usage
Pacifica's Customer Loyalty score was rated the highest by customers who have used Pacifica's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pacifica Product Quality
1.5/5
Pacifica has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacifica's overall Product Quality score rated by its users and customers.
Pacifica Product Information
Pacifica’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Real Estate
Quick Insights into Pacifica Product Quality
Pacifica's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Pacifica's Product Quality.
Ranked Pacifica Product Quality the Highest
Ranked Pacifica Product Quality the Lowest
Pacifica Product Quality Score by Gender
Pacifica's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pacifica.
Male
1.5/5
Female
1.5/5
Pacifica Product Quality Score by Ethnicity
Pacifica's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pacifica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Pacifica Product Quality Score by Age
Pacifica's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pacifica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Pacifica Product Quality Score by Usage
Pacifica's Product Quality score was rated the highest by customers who have used Pacifica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pacifica Pricing
Pacifica ROI & Value For Money
1.5/5
Pacifica has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacifica's overall ROI score rated by its users and customers.
Quick Insights into Pacifica ROI
Pacifica's ROI score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Pacifica's ROI score.
Ranked Pacifica ROI the Highest
Ranked Pacifica ROI the Lowest
Pacifica ROI Score by Gender
Pacifica's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pacifica.
Male
1.5/5
Female
1.5/5
Pacifica ROI Score by Ethnicity
Pacifica's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pacifica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Pacifica ROI Score by Age
Pacifica's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pacifica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Pacifica ROI Score by Usage
Pacifica's ROI score was rated the highest by customers who have used Pacifica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pacifica Customer Satisfaction (CSAT)
Pacifica Customer Satisfaction (CSAT) Score
2 / 100
Pacifica has an overall Customer Satisfaction score of 2 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
2%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacifica Customer Satisfaction
Pacifica's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Pacifica's Customer Satisfaction.
Ranked Pacifica Customer Satisfaction the Highest
Ranked Pacifica Customer Satisfaction the Lowest
Pacifica Customer Satisfaction Score by Gender
Male customers rated Pacifica's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pacifica.
11 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 56% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 82% |
Pacifica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pacifica's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pacifica.
5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
71%
CSAT according to Other
Pacifica's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pacifica.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Pacifica Customer Satisfaction Score by Age
Pacifica's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pacifica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 0% |
Pacifica Customer Satisfaction Score by Usage
Pacifica's Customer Satisfaction score was rated the highest by customers who have used Pacifica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pacifica Customer Service
1.5/5
Pacifica has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacifica's overall Customer Service score rated by its users and customers.
About Pacifica's Customer Service
Address
4, 5 Sigma – I, Behind Rajpath Club,, Near Mann Party Plot, Bodakdev, San Diego, CA United States of America
Website
http://www.pacificacompanies.co.in
Quick Insights into Pacifica Customer Service
Pacifica's Customer Service score was rated highest by customers who have used Pacifica's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Pacifica's Customer Service score.
Ranked Pacifica Customer Service the Highest
Ranked Pacifica Customer Service the Lowest
Pacifica Customer Service Score by Gender
Pacifica's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pacifica.
Male
1.5/5
Female
1.5/5
Pacifica Customer Service Score by Ethnicity
Pacifica's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pacifica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Pacifica Customer Service Score by Age
Pacifica's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pacifica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Pacifica Customer Service Score by Usage
Pacifica's Customer Service score was rated the highest by customers who have used Pacifica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pacifica as an Employer
2.3/5
Pacifica has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pacifica scored a -95 for Net Promoter Score and a -73 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacifica would recommend the brand to a friend. ENPS measures how likely Pacifica employees would recommend working at Pacifica to a friend.
Net Promoter Score
-95
NPS Score
| 0% | Promoters |
|---|---|
| 5% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
-73
eNPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
