0
NPS
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Packsize International
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About Packsize International's Brand
Packsize is a manufacturer and on-demand packaging system provider.
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Packsize International NPS
Packsize International's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Packsize International's customers would recommend using the product based on a scale of -100 to 100.
Packsize International Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Packsize International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Packsize International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Packsize International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Packsize International Product Quality
3.3/5
Packsize International has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Packsize International's overall Product Quality score rated by its users and customers.
Packsize International Product Information
Packsize International’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://packsize.com/
- Company Size
- 201-500 Employees
Industry
Package, Freight Delivery or Containers
Packsize International Pricing
Packsize International ROI & Value For Money
3.7/5
Packsize International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Packsize International's overall ROI score rated by its users and customers.
Packsize International Customer Satisfaction (CSAT)
Packsize International Customer Satisfaction (CSAT) Score
67 / 100
Packsize International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Packsize International Customer Service
5/5
Packsize International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Packsize International's Customer Service
Address
3760 W Smart Pack Way, Salt Lake City, UT 84104
Website
https://packsize.com/
Phone Number
8019444814
Packsize International's Social Links
Packsize International as an Employer
4.5/5
Packsize International has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Packsize International scored a 0 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Packsize International would recommend the brand to a friend. ENPS measures how likely Packsize International employees would recommend working at Packsize International to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
