45
NPS
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Paddy Power Betfair
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About Paddy Power Betfair's Brand
"Paddy Power Betfair is a provider of online casino gaming, poker, bingo and sports betting services."
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Paddy Power Betfair NPS
Paddy Power Betfair's Net Promoter Score (NPS) is a 45 with 56% Promoters, 33% Passives, and 11% Detractors. Net Promoter Score tracks whether Paddy Power Betfair's customers would recommend using the product based on a scale of -100 to 100.
Paddy Power Betfair Overall NPS
| 56% | Promoters |
|---|---|
| 33% | Passives |
| 11% | Detractors |
Paddy Power Betfair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
Feb 2023 25 | Feb 2023 | 25 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2024 34 | Jan 2024 | 34 |
May 2024 43 | May 2024 | 43 |
Sep 2024 50 | Sep 2024 | 50 |
Mar 2025 44 | Mar 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paddy Power Betfair Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Paddy Power Betfair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paddy Power Betfair Product Quality
3.4/5
Paddy Power Betfair has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Paddy Power Betfair's overall Product Quality score rated by its users and customers.
Paddy Power Betfair Product Information
Paddy Power Betfair’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- paddypowerbetfair.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Paddy Power Betfair Pricing
Paddy Power Betfair ROI & Value For Money
3.3/5
Paddy Power Betfair has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Paddy Power Betfair Customer Satisfaction (CSAT)
Paddy Power Betfair Customer Satisfaction (CSAT) Score
62 / 100
Paddy Power Betfair has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paddy Power Betfair Customer Service
3.3/5
Paddy Power Betfair has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Paddy Power Betfair's Customer Service
Website
paddypowerbetfair.com
Paddy Power Betfair as an Employer
4.7/5
Paddy Power Betfair has a 4.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Paddy Power Betfair scored a 45 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Paddy Power Betfair would recommend the brand to a friend. ENPS measures how likely Paddy Power Betfair employees would recommend working at Paddy Power Betfair to a friend.
Net Promoter Score
45
NPS Score
| 56% | Promoters |
|---|---|
| 33% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
