28
NPS
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PADI
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About PADI's Brand
PADI is the global leader in teaching the world how to dive.
Brand at a Glance
86%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
PADI NPS
PADI's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether PADI's customers would recommend using the product based on a scale of -100 to 100.
PADI Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
PADI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Jun 2022 60 | Jun 2022 | 60 |
Jun 2023 66 | Jun 2023 | 66 |
Feb 2024 71 | Feb 2024 | 71 |
Jun 2024 33 | Jun 2024 | 33 |
Aug 2024 40 | Aug 2024 | 40 |
Oct 2024 27 | Oct 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PADI Customer Reviews
Out of the 3 PADI customer reviews 3 were positive and 0 were constructive. PADI customer reviews reflect that all customers have a favorable experience using the products/services of the company.
PADI Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of PADI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PADI Product Quality
4/5
PADI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PADI Product Information
PADI’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.padi.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
PADI Pricing
PADI ROI & Value For Money
3.6/5
PADI has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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PADI Customer Satisfaction (CSAT)
PADI Customer Satisfaction (CSAT) Score
56 / 100
PADI has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PADI Customer Service
3.8/5
PADI has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About PADI's Customer Service
Address
30151 Tomas, Rancho, Rancho Santa Margarita, CA CA 92688
Website
https://www.padi.com/
Phone Number
949-858-7234
PADI as an Employer
2.5/5
PADI has a 2.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
PADI scored a 28 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of PADI would recommend the brand to a friend. ENPS measures how likely PADI employees would recommend working at PADI to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
