67
NPS
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Brand Page
Padlet
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About Padlet's Brand
Padlet, an online noticeboard maker, enables users to access digital content, manage emails and social networks, access events, and more .
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Padlet NPS
Padlet's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Padlet's customers would recommend using the product based on a scale of -100 to 100.
Padlet Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Padlet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Oct 2023 66 | Oct 2023 | 66 |
Jul 2024 50 | Jul 2024 | 50 |
May 2025 60 | May 2025 | 60 |
Jul 2025 66 | Jul 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Padlet Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Padlet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Padlet Product Quality
4.1/5
Padlet has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Padlet's overall Product Quality score rated by its users and customers.
Padlet Product Information
Padlet’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.padlet.es/
- Company Size
- 1-10 Employees
Industry
Tech
Travel
Padlet Pricing
Padlet ROI & Value For Money
4/5
Padlet has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Padlet Customer Satisfaction (CSAT)
Padlet Customer Satisfaction (CSAT) Score
100 / 100
Padlet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Padlet Customer Service
4.1/5
Padlet has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Padlet's Customer Service
Address
San Francisco, CA
Website
http://www.padlet.es/
Padlet as an Employer
4.6/5
Padlet has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Padlet scored a 67 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Padlet would recommend the brand to a friend. ENPS measures how likely Padlet employees would recommend working at Padlet to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
