60
NPS
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PAE
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About PAE's Brand
Provider of engineering and construction services. The company along with its subsidiaries is engaged in providing engineering and construction services for oil and gas and petrochemical industries in Thailand and other countries.
Brand at a Glance
4/5
Product Quality
PAE NPS
PAE's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether PAE's customers would recommend using the product based on a scale of -100 to 100.
PAE Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
PAE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Feb 2023 33 | Feb 2023 | 33 |
Jul 2025 60 | Jul 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAE Product Quality
4/5
PAE has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PAE Product Information
PAE’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.pae.com
- Company Size
- 5,001-10,000 Employees
PAE Customer Satisfaction (CSAT)
PAE Customer Satisfaction (CSAT) Score
50 / 100
PAE has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAE as an Employer
4.3/5
PAE has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PAE scored a 60 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of PAE would recommend the brand to a friend. ENPS measures how likely PAE employees would recommend working at PAE to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 61% | Promoters |
|---|---|
| 7% | Passive |
| 32% | Detractors |
