-70
NPS
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Pagaya
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About Pagaya's Brand
We believe legacy underwriting systems drive inefficiencies for both our partners and their customers. Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Our centralized enabling technology powers the AI network that allows partners to evaluate their customers in real-time and determines applications that match their criteria. The partner benefits from higher conversion and the customer realizes their financial goals.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Pagaya NPS
Pagaya's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Pagaya's customers would recommend using the product based on a scale of -100 to 100.
Pagaya Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Pagaya NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
Apr 2023 -51 | Apr 2023 | -51 |
Feb 2024 -63 | Feb 2024 | -63 |
Mar 2024 -66 | Mar 2024 | -66 |
Apr 2024 -70 | Apr 2024 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pagaya Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Pagaya users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pagaya Customer Loyalty Score by Industry
Pagaya's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pagaya Product Quality
2.8/5
Pagaya has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Pagaya Product Information
Pagaya’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pagaya's product the highest.
- Website
- https://www.pagaya.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Pagaya Product Quality
Pagaya's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Pagaya Product Quality the Highest
Pagaya Product Quality Score by Industry
Pagaya's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Pagaya Pricing
Pagaya ROI & Value For Money
2.6/5
Pagaya has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Pagaya Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Pagaya ROI
Pagaya's ROI score was rated highest by customers from the Tech industry.
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Ranked Pagaya ROI the Highest
Pagaya ROI Score by Industry
Pagaya's ROI score was rated 1.8 stars by Tech industry customers.
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Pagaya Customer Satisfaction (CSAT)
Pagaya Customer Satisfaction (CSAT) Score
44 / 100
Pagaya has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pagaya Customer Satisfaction
Pagaya's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Pagaya Customer Satisfaction the Highest
Pagaya Customer Satisfaction Score by Industry
Pagaya's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Pagaya Customer Service
2.6/5
Pagaya has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Pagaya's Customer Service
Address
90 Park Ave, New York City, NY 10016
Website
https://www.pagaya.com
Phone Number
(646) 710-7714
Pagaya's Social Links
Quick Insights into Pagaya Customer Service
Pagaya's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Pagaya's Customer Service score.
Ranked Pagaya Customer Service the Highest
Pagaya Customer Service Score by Industry
Pagaya's Customer Service score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Pagaya as an Employer
2.4/5
Pagaya has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Pagaya scored a -70 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Pagaya would recommend the brand to a friend. ENPS measures how likely Pagaya employees would recommend working at Pagaya to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
