34
NPS
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Brand Page
Page Southerland Page
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About Page Southerland Page's Brand
We bring global thinking to bear on projects that build communities.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Page Southerland Page NPS
Page Southerland Page's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Page Southerland Page's customers would recommend using the product based on a scale of -100 to 100.
Page Southerland Page Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Page Southerland Page NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Page Southerland Page Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Page Southerland Page users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Page Southerland Page Product Quality
5/5
Page Southerland Page has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Page Southerland Page's overall Product Quality score rated by its users and customers.
Page Southerland Page Product Information
Page Southerland Page’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://pagethink.com
- Company Size
- 201-500 Employees
Industry
Tech
Page Southerland Page Pricing
Page Southerland Page ROI & Value For Money
5/5
Page Southerland Page has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Page Southerland Page Customer Satisfaction (CSAT)
Page Southerland Page Customer Satisfaction (CSAT) Score
50 / 100
Page Southerland Page has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Page Southerland Page Customer Service
5/5
Page Southerland Page has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Page Southerland Page's overall Customer Service score rated by its users and customers.
About Page Southerland Page's Customer Service
Address
1100 Louisiana Suite One, Houston, TX
Website
http://pagethink.com
Phone Number
7035228043
Page Southerland Page as an Employer
4.3/5
Page Southerland Page has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Page Southerland Page scored a 34 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Page Southerland Page would recommend the brand to a friend. ENPS measures how likely Page Southerland Page employees would recommend working at Page Southerland Page to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 75% | Promoters |
|---|---|
| 6% | Passive |
| 19% | Detractors |
