17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PageGroup
Marketing or Exec? Claim Your Free Account
About PageGroup's Brand
PageGroup is a recruitment consultancy.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
PageGroup NPS
PageGroup's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether PageGroup's customers would recommend using the product based on a scale of -100 to 100.
PageGroup Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
PageGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2024 17 | Feb 2024 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PageGroup Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PageGroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PageGroup Product Quality
3.2/5
PageGroup has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PageGroup's overall Product Quality score rated by its users and customers.
PageGroup Product Information
PageGroup’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.page.com
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
PageGroup Pricing
PageGroup ROI & Value For Money
3/5
PageGroup has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PageGroup's overall ROI score rated by its users and customers.
PageGroup Customer Satisfaction (CSAT)
PageGroup Customer Satisfaction (CSAT) Score
66 / 100
PageGroup has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PageGroup Customer Service
2.9/5
PageGroup has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PageGroup's overall Customer Service score rated by its users and customers.
About PageGroup's Customer Service
Address
Surrey, ND
Website
www.page.com
PageGroup as an Employer
4.7/5
PageGroup has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PageGroup scored a 17 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of PageGroup would recommend the brand to a friend. ENPS measures how likely PageGroup employees would recommend working at PageGroup to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
