20
NPS
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PAI Partners
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About PAI Partners' Brand
PAI is a major European private equity firm and is the largest private equity investor headquartered in France.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
PAI Partners NPS
PAI Partners's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether PAI Partners's customers would recommend using the product based on a scale of -100 to 100.
PAI Partners Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
PAI Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
Mar 2021 66 | Mar 2021 | 66 |
Aug 2021 25 | Aug 2021 | 25 |
Oct 2021 40 | Oct 2021 | 40 |
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 11 | May 2023 | 11 |
Jun 2023 20 | Jun 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAI Partners Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of PAI Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAI Partners Product Quality
3.6/5
PAI Partners has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PAI Partners' overall Product Quality score rated by its users and customers.
PAI Partners Product Information
PAI Partners’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://paipartners.com
- Company Size
- 1-10 Employees
Industry
Tech
Venture Capital & Private Equity
PAI Partners Pricing
PAI Partners ROI & Value For Money
3.7/5
PAI Partners has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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PAI Partners Customer Satisfaction (CSAT)
PAI Partners Customer Satisfaction (CSAT) Score
33 / 100
PAI Partners has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAI Partners Customer Service
3.5/5
PAI Partners has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PAI Partners's Customer Service
Address
Paris, OH United States of America
Website
http://paipartners.com
PAI Partners as an Employer
2.4/5
PAI Partners has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
PAI Partners scored a 20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of PAI Partners would recommend the brand to a friend. ENPS measures how likely PAI Partners employees would recommend working at PAI Partners to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
