0
NPS
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Brand Page
Paint Nite
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About Paint Nite's Brand
Locally crafted events.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Paint Nite NPS
Paint Nite's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Paint Nite's customers would recommend using the product based on a scale of -100 to 100.
Paint Nite Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Paint Nite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paint Nite Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Paint Nite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paint Nite Product Quality
3.6/5
Paint Nite has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Paint Nite's overall Product Quality score rated by its users and customers.
Paint Nite Product Information
Paint Nite’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.yaymaker.com/
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Sports & Entertainment
Paint Nite Pricing
Paint Nite ROI & Value For Money
4.1/5
Paint Nite has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Paint Nite's overall ROI score rated by its users and customers.
Paint Nite Customer Satisfaction (CSAT)
Paint Nite Customer Satisfaction (CSAT) Score
67 / 100
Paint Nite has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paint Nite Customer Service
3.7/5
Paint Nite has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Paint Nite's overall Customer Service score rated by its users and customers.
About Paint Nite's Customer Service
Address
22 Kent St, Somerville, MA 02143
Website
https://www.yaymaker.com/
Phone Number
+1-855-767-4270
Paint Nite's Social Links
Paint Nite as an Employer
3.0/5
Paint Nite has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Paint Nite scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Paint Nite would recommend the brand to a friend. ENPS measures how likely Paint Nite employees would recommend working at Paint Nite to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 22% | Promoters |
|---|---|
| 45% | Passive |
| 33% | Detractors |
