-77
NPS
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Palace Entertainment
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About Palace Entertainment's Brand
"Palace Entertainment is an American amusement and entertainment park that provides rides, games and food."
Brand at a Glance
73%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Palace Entertainment NPS
Palace Entertainment's Net Promoter Score (NPS) is a -77 with 9% Promoters, 5% Passives, and 86% Detractors. Net Promoter Score tracks whether Palace Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Palace Entertainment Overall NPS
| 9% | Promoters |
|---|---|
| 5% | Passives |
| 86% | Detractors |
Palace Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -75 | Feb 2023 | -75 |
Jun 2023 -77 | Jun 2023 | -77 |
Jul 2023 -75 | Jul 2023 | -75 |
Aug 2023 -78 | Aug 2023 | -78 |
Oct 2023 -78 | Oct 2023 | -78 |
Dec 2023 -81 | Dec 2023 | -81 |
Jan 2024 -81 | Jan 2024 | -81 |
Feb 2024 -84 | Feb 2024 | -84 |
Apr 2024 -84 | Apr 2024 | -84 |
Jul 2024 -84 | Jul 2024 | -84 |
Aug 2024 -85 | Aug 2024 | -85 |
Nov 2024 -77 | Nov 2024 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Palace Entertainment NPS by Gender
Palace Entertainment's NPS was rated -100 by Female customers on Comparably.
Female
-100
Palace Entertainment's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Palace Entertainment's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Palace Entertainment NPS by Ethnicity
Palace Entertainment's NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Palace Entertainment Customer Reviews
Out of the 2 Palace Entertainment customer reviews 0 were positive and 2 were constructive. Palace Entertainment customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Palace Entertainment Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Palace Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Palace Entertainment Customer Loyalty Score by Gender
Palace Entertainment's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Palace Entertainment.
Female
82%
Yes
Male
N/A
Yes
Palace Entertainment Customer Loyalty Score by Ethnicity
Palace Entertainment's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Palace Entertainment.
87
out of 100
Caucasian
Palace Entertainment Product Quality
2/5
Palace Entertainment has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Palace Entertainment Product Information
Palace Entertainment’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Quick Insights into Palace Entertainment Product Quality
Palace Entertainment's Product Quality score was rated highest by Caucasian customers.
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Ranked Palace Entertainment Product Quality the Highest
Palace Entertainment Product Quality Score by Gender
Palace Entertainment's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Palace Entertainment.
Female
1.5/5
Male
N/A
Palace Entertainment Product Quality Score by Ethnicity
Palace Entertainment's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Palace Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Palace Entertainment Pricing
Palace Entertainment ROI & Value For Money
2.2/5
Palace Entertainment has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Palace Entertainment ROI
Palace Entertainment's ROI score was rated highest by Caucasian customers.
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Ranked Palace Entertainment ROI the Highest
Palace Entertainment ROI Score by Gender
Palace Entertainment's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Palace Entertainment.
Female
1.5/5
Male
N/A
Palace Entertainment ROI Score by Ethnicity
Palace Entertainment's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Palace Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Palace Entertainment Customer Satisfaction (CSAT)
Palace Entertainment Customer Satisfaction (CSAT) Score
16 / 100
Palace Entertainment has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
11%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
16%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Palace Entertainment Customer Satisfaction
Palace Entertainment's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Palace Entertainment's Customer Satisfaction.
Ranked Palace Entertainment Customer Satisfaction the Highest
Palace Entertainment Customer Satisfaction Score by Gender
Palace Entertainment's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Palace Entertainment.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
Palace Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Palace Entertainment's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Palace Entertainment.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
58%
Palace Entertainment Customer Service
2.1/5
Palace Entertainment has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Palace Entertainment's Customer Service
Address
Newport Beach, CA
Website
http://palaceentertainment.com/
Quick Insights into Palace Entertainment Customer Service
Palace Entertainment's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Palace Entertainment's Customer Service score.
Ranked Palace Entertainment Customer Service the Highest
Palace Entertainment Customer Service Score by Gender
Palace Entertainment's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Palace Entertainment.
Female
1.5/5
Male
N/A
Palace Entertainment Customer Service Score by Ethnicity
Palace Entertainment's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Palace Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Palace Entertainment as an Employer
2.5/5
Palace Entertainment has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Palace Entertainment scored a -77 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Palace Entertainment would recommend the brand to a friend. ENPS measures how likely Palace Entertainment employees would recommend working at Palace Entertainment to a friend.
Net Promoter Score
-77
NPS Score
| 9% | Promoters |
|---|---|
| 5% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
