0
NPS
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Palm Beach Research Group
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About Palm Beach Research Group's Brand
The Palm Beach Research Group is an independent financial publishing company based in Delray Beach, Florida.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Palm Beach Research Group NPS
Palm Beach Research Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Palm Beach Research Group's customers would recommend using the product based on a scale of -100 to 100.
Palm Beach Research Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Palm Beach Research Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Palm Beach Research Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Palm Beach Research Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Palm Beach Research Group Product Quality
4/5
Palm Beach Research Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Palm Beach Research Group's overall Product Quality score rated by its users and customers.
Palm Beach Research Group Product Information
Palm Beach Research Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://palmbeachgroup.com/
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Palm Beach Research Group Pricing
Palm Beach Research Group ROI & Value For Money
4.5/5
Palm Beach Research Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Palm Beach Research Group's overall ROI score rated by its users and customers.
Palm Beach Research Group Customer Satisfaction (CSAT)
Palm Beach Research Group Customer Satisfaction (CSAT) Score
100 / 100
Palm Beach Research Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Palm Beach Research Group Customer Service
4/5
Palm Beach Research Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Palm Beach Research Group's overall Customer Service score rated by its users and customers.
About Palm Beach Research Group's Customer Service
Address
55 NE 5th Ave, Ste 100, Delray Beach, FL 33483
Website
http://palmbeachgroup.com/
Phone Number
(888)501-2598
Consumer vs. Employees
Palm Beach Research Group scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Palm Beach Research Group would recommend the brand to a friend. ENPS measures how likely Palm Beach Research Group employees would recommend working at Palm Beach Research Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
