-34
NPS
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Palm Beach Tan
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About Palm Beach Tan's Brand
Palm Beach Tan owns and operates a chain of indoor tanning salons in the United States.
Brand at a Glance
79%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Palm Beach Tan NPS
Palm Beach Tan's Net Promoter Score (NPS) is a -34 with 30% Promoters, 6% Passives, and 64% Detractors. Net Promoter Score tracks whether Palm Beach Tan's customers would recommend using the product based on a scale of -100 to 100.
Palm Beach Tan Overall NPS
| 30% | Promoters |
|---|---|
| 6% | Passives |
| 64% | Detractors |
Palm Beach Tan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -32 | Feb 2025 | -32 |
Mar 2025 -32 | Mar 2025 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
Jun 2025 -33 | Jun 2025 | -33 |
Jul 2025 -33 | Jul 2025 | -33 |
Aug 2025 -34 | Aug 2025 | -34 |
Sep 2025 -34 | Sep 2025 | -34 |
Oct 2025 -34 | Oct 2025 | -34 |
Nov 2025 -34 | Nov 2025 | -34 |
Dec 2025 -34 | Dec 2025 | -34 |
Jan 2026 -34 | Jan 2026 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Palm Beach Tan NPS by Gender
Female customers rated Palm Beach Tan's NPS 18 points higher than Male customers.
Male
-82
Palm Beach Tan's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-64
Palm Beach Tan's NPS was rated -64 by Female customers on Comparably.
15%
Promoters
6%
Passives
79%
Detractors
Palm Beach Tan NPS by Ethnicity
Palm Beach Tan's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Other -66 | Other | -66 |
Palm Beach Tan NPS by Age
Palm Beach Tan's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Palm Beach Tan NPS by Usage
Palm Beach Tan's NPS was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -58 | Over 10 Years | -58 |
Palm Beach Tan Customer Reviews
Out of the 8 Palm Beach Tan customer reviews 2 were positive and 6 were constructive. Palm Beach Tan customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Palm Beach Tan Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Palm Beach Tan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Palm Beach Tan Customer Loyalty Score by Gender
Female customers rated Palm Beach Tan's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Palm Beach Tan.
Male
67%
Yes
Female
85%
Yes
Palm Beach Tan Customer Loyalty Score by Ethnicity
Palm Beach Tan's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Palm Beach Tan.
79
out of 100
Caucasian
85
out of 100
Other
Palm Beach Tan Customer Loyalty Score by Age
Palm Beach Tan's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Palm Beach Tan.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
31-35 100% | 31-35 | 100% |
36-40 46% | 36-40 | 46% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 64% | 51-55 | 64% |
56-60 100% | 56-60 | 100% |
61-65 87% | 61-65 | 87% |
66+ 40% | 66+ | 40% |
Palm Beach Tan Customer Loyalty Score by Usage
Palm Beach Tan's Customer Loyalty score was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Palm Beach Tan Customer Loyalty Score by Industry
Palm Beach Tan's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Palm Beach Tan Product Quality
2.6/5
Palm Beach Tan has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Palm Beach Tan Product Information
Palm Beach Tan’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Palm Beach Tan's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Palm Beach Tan the lowest at 2.
- Website
- http://palmbeachtan.com/
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Quick Insights into Palm Beach Tan Product Quality
Palm Beach Tan's Product Quality score was rated highest by customers ages 66+, and rated lowest by Male customers.
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Ranked Palm Beach Tan Product Quality the Highest
Ranked Palm Beach Tan Product Quality the Lowest
Palm Beach Tan Product Quality Score by Gender
Female customers rated Palm Beach Tan's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Palm Beach Tan.
Male
1.5/5
Female
2.3/5
Palm Beach Tan Product Quality Score by Ethnicity
Palm Beach Tan's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Palm Beach Tan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.9 | Other | 1.9 |
Palm Beach Tan Product Quality Score by Age
Palm Beach Tan's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Palm Beach Tan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.8 | 66+ | 2.8 |
Palm Beach Tan Product Quality Score by Usage
Palm Beach Tan's Product Quality score was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Palm Beach Tan Product Quality Score by Industry
Palm Beach Tan's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Palm Beach Tan Pricing
Palm Beach Tan ROI & Value For Money
2.4/5
Palm Beach Tan has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Palm Beach Tan Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Palm Beach Tan ROI
Palm Beach Tan's ROI score was rated highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Palm Beach Tan ROI the Highest
Ranked Palm Beach Tan ROI the Lowest
Palm Beach Tan ROI Score by Gender
Female customers rated Palm Beach Tan's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Palm Beach Tan.
Male
1.5/5
Female
2/5
Palm Beach Tan ROI Score by Ethnicity
Palm Beach Tan's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Palm Beach Tan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.6 | Other | 1.6 |
Palm Beach Tan ROI Score by Age
Palm Beach Tan's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Palm Beach Tan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.8 | 61-65 | 2.8 |
66+ 1.6 | 66+ | 1.6 |
Palm Beach Tan ROI Score by Usage
Palm Beach Tan's ROI score was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Palm Beach Tan ROI Score by Industry
Palm Beach Tan's ROI score was rated 1.5 stars by both Accounting and Healthcare, Hospitals and Medicine industry customers.
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Palm Beach Tan Customer Satisfaction (CSAT)
Palm Beach Tan Customer Satisfaction (CSAT) Score
32 / 100
Palm Beach Tan has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
3%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Palm Beach Tan Customer Satisfaction
Palm Beach Tan's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Palm Beach Tan Customer Satisfaction the Highest
Ranked Palm Beach Tan Customer Satisfaction the Lowest
Palm Beach Tan Customer Satisfaction Score by Gender
Female customers rated Palm Beach Tan's Customer Satisfaction score 9 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Palm Beach Tan.
9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
18 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 18% | |
Very Dissatisfied | 57% |
Palm Beach Tan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Palm Beach Tan's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Palm Beach Tan.
17 / 100
Very Satisfied
12%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
20%
Very Dissatisfied
61%
CSAT according to Other
Palm Beach Tan's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Palm Beach Tan.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
67%
Palm Beach Tan Customer Satisfaction Score by Age
Palm Beach Tan's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Palm Beach Tan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 40% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 13% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 20% |
Palm Beach Tan Customer Satisfaction Score by Usage
Palm Beach Tan's Customer Satisfaction score was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Palm Beach Tan Customer Satisfaction Score by Industry
Palm Beach Tan's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
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"label": "Accounting",
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"scoreClassName": "max",
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},
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"groupId": 522,
"score": 0,
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}Palm Beach Tan Customer Service
2.2/5
Palm Beach Tan has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Palm Beach Tan's overall Customer Service score rated by its users and customers.
About Palm Beach Tan's Customer Service
Address
Coppell, TX
Website
http://palmbeachtan.com/
Quick Insights into Palm Beach Tan Customer Service
Palm Beach Tan's Customer Service score was rated highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Palm Beach Tan's Customer Service score.
Ranked Palm Beach Tan Customer Service the Highest
Ranked Palm Beach Tan Customer Service the Lowest
Palm Beach Tan Customer Service Score by Gender
Female customers rated Palm Beach Tan's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Palm Beach Tan.
Male
1.5/5
Female
1.8/5
Palm Beach Tan Customer Service Score by Ethnicity
Palm Beach Tan's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Palm Beach Tan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Palm Beach Tan Customer Service Score by Age
Palm Beach Tan's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Palm Beach Tan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Palm Beach Tan Customer Service Score by Usage
Palm Beach Tan's Customer Service score was rated the highest by customers who have used Palm Beach Tan's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Palm Beach Tan Customer Service Score by Industry
Palm Beach Tan's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Palm Beach Tan as an Employer
2.6/5
Palm Beach Tan has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Palm Beach Tan scored a -34 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Palm Beach Tan would recommend the brand to a friend. ENPS measures how likely Palm Beach Tan employees would recommend working at Palm Beach Tan to a friend.
Net Promoter Score
-34
NPS Score
| 30% | Promoters |
|---|---|
| 6% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 25% | Promoters |
|---|---|
| 12% | Passive |
| 63% | Detractors |
