0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Palmetto
Marketing or Exec? Claim Your Free Account
About Palmetto's Brand
Palmetto is expanding access to clean energy with novel platform solutions that empower homeowners to go solar, enable businesses to grow, and drive environmental impact at scale.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Palmetto NPS
Palmetto's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Palmetto's customers would recommend using the product based on a scale of -100 to 100.
Palmetto Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Palmetto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 49 | Jun 2022 | 49 |
Oct 2022 29 | Oct 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -9 | May 2023 | -9 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 8 | Sep 2023 | 8 |
Oct 2023 -1 | Oct 2023 | -1 |
Jan 2024 7 | Jan 2024 | 7 |
Mar 2024 6 | Mar 2024 | 6 |
Mar 2025 5 | Mar 2025 | 5 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Palmetto NPS by Gender
Palmetto's NPS was rated 17 by Male customers on Comparably.
Male
17
Palmetto's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Palmetto's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Palmetto NPS by Ethnicity
Palmetto's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Palmetto NPS by Age
Palmetto's NPS was rated -34 points by customers ages 46-50 on Comparably.
Palmetto NPS by Usage
Palmetto's NPS was rated -40 points by customers who have used Palmetto's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -40 | 1 to 2 Years | -40 |
Palmetto Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Palmetto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Palmetto Customer Loyalty Score by Gender
Palmetto's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Palmetto.
Male
70%
Yes
Female
N/A
Yes
Palmetto Customer Loyalty Score by Ethnicity
Palmetto's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Palmetto.
70
out of 100
Caucasian
Palmetto Customer Loyalty Score by Age
Palmetto's Customer Loyalty score was rated 40% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Palmetto.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
Palmetto Customer Loyalty Score by Usage
Palmetto's Customer Loyalty score was rated 46% by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Palmetto Product Quality
3.3/5
Palmetto has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Palmetto's overall Product Quality score rated by its users and customers.
Palmetto Product Information
Palmetto’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.palmetto.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Quick Insights into Palmetto Product Quality
Palmetto's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Palmetto's Product Quality.
Ranked Palmetto Product Quality the Highest
Palmetto Product Quality Score by Gender
Palmetto's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Palmetto.
Male
3.6/5
Female
N/A
Palmetto Product Quality Score by Ethnicity
Palmetto's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Palmetto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Palmetto Product Quality Score by Age
Palmetto's Product Quality score was rated 2.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Palmetto.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
Palmetto Product Quality Score by Usage
Palmetto's Product Quality score was rated 2.5 stars by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Palmetto Pricing
Palmetto ROI & Value For Money
3.2/5
Palmetto has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Palmetto's overall ROI score rated by its users and customers.
Quick Insights into Palmetto ROI
Palmetto's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Palmetto's ROI score.
Ranked Palmetto ROI the Highest
Palmetto ROI Score by Gender
Palmetto's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Palmetto.
Male
3.3/5
Female
N/A
Palmetto ROI Score by Ethnicity
Palmetto's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Palmetto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Palmetto ROI Score by Age
Palmetto's ROI score was rated 2.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Palmetto.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
Palmetto ROI Score by Usage
Palmetto's ROI score was rated 2.5 stars by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Palmetto Customer Satisfaction (CSAT)
Palmetto Customer Satisfaction (CSAT) Score
50 / 100
Palmetto has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Palmetto Customer Satisfaction
Palmetto's Customer Satisfaction score was rated highest by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Palmetto's Customer Satisfaction.
Ranked Palmetto Customer Satisfaction the Highest
Palmetto Customer Satisfaction Score by Gender
Palmetto's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Palmetto.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Palmetto Customer Satisfaction Score by Usage
Palmetto's Customer Satisfaction score was rated 25 points by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Palmetto Customer Service
2.9/5
Palmetto has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Palmetto's overall Customer Service score rated by its users and customers.
About Palmetto's Customer Service
Address
997 Morrison Dr Suite #200, Columbia, SC 29403
Website
http://www.palmetto.com
Phone Number
(855) 339-1831
Palmetto's Social Links
Quick Insights into Palmetto Customer Service
Palmetto's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Palmetto's Customer Service score.
Ranked Palmetto Customer Service the Highest
Palmetto Customer Service Score by Gender
Palmetto's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Palmetto.
Male
3/5
Female
N/A
Palmetto Customer Service Score by Ethnicity
Palmetto's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Palmetto.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Palmetto Customer Service Score by Age
Palmetto's Customer Service score was rated 2 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Palmetto.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2 | 46-50 | 2 |
Palmetto Customer Service Score by Usage
Palmetto's Customer Service score was rated 2.1 stars by customers who have used Palmetto's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Palmetto as an Employer
4.2/5
Palmetto has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Palmetto scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Palmetto would recommend the brand to a friend. ENPS measures how likely Palmetto employees would recommend working at Palmetto to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
