0
NPS
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Panasonic Avionics Corporation
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About Panasonic Avionics Corporation's Brand
World leader in state-of-the-art in-flight entertainment and communications (IFEC) solutions.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Panasonic Avionics Corporation NPS
Panasonic Avionics Corporation's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Panasonic Avionics Corporation's customers would recommend using the product based on a scale of -100 to 100.
Panasonic Avionics Corporation Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Panasonic Avionics Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 33 | Jan 2021 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 25 | Mar 2023 | 25 |
Nov 2023 11 | Nov 2023 | 11 |
Mar 2024 0 | Mar 2024 | 0 |
Feb 2025 0 | Feb 2025 | 0 |
May 2025 -9 | May 2025 | -9 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panasonic Avionics Corporation NPS by Usage
Panasonic Avionics Corporation's NPS was rated -34 points by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Panasonic Avionics Corporation Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Panasonic Avionics Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panasonic Avionics Corporation Customer Loyalty Score by Usage
Panasonic Avionics Corporation's Customer Loyalty score was rated 100% by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Panasonic Avionics Corporation Product Quality
3.7/5
Panasonic Avionics Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Panasonic Avionics Corporation Product Information
Panasonic Avionics Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.panasonic.aero
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Travel
Quick Insights into Panasonic Avionics Corporation Product Quality
Panasonic Avionics Corporation's Product Quality score was rated highest by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Panasonic Avionics Corporation's Product Quality.
Ranked Panasonic Avionics Corporation Product Quality the Highest
Panasonic Avionics Corporation Product Quality Score by Usage
Panasonic Avionics Corporation's Product Quality score was rated 3.8 stars by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Panasonic Avionics Corporation Pricing
Panasonic Avionics Corporation ROI & Value For Money
3.4/5
Panasonic Avionics Corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Panasonic Avionics Corporation ROI
Panasonic Avionics Corporation's ROI score was rated highest by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
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Ranked Panasonic Avionics Corporation ROI the Highest
Panasonic Avionics Corporation ROI Score by Usage
Panasonic Avionics Corporation's ROI score was rated 2.5 stars by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Panasonic Avionics Corporation Customer Satisfaction (CSAT)
Panasonic Avionics Corporation Customer Satisfaction (CSAT) Score
71 / 100
Panasonic Avionics Corporation has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panasonic Avionics Corporation Customer Service
3.7/5
Panasonic Avionics Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Panasonic Avionics Corporation's overall Customer Service score rated by its users and customers.
About Panasonic Avionics Corporation's Customer Service
Website
http://www.panasonic.aero
Quick Insights into Panasonic Avionics Corporation Customer Service
Panasonic Avionics Corporation's Customer Service score was rated highest by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Panasonic Avionics Corporation's Customer Service score.
Ranked Panasonic Avionics Corporation Customer Service the Highest
Panasonic Avionics Corporation Customer Service Score by Usage
Panasonic Avionics Corporation's Customer Service score was rated 2.6 stars by customers who have used Panasonic Avionics Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Panasonic Avionics Corporation as an Employer
3.0/5
Panasonic Avionics Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Panasonic Avionics Corporation
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Panasonic Avionics Corporation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Panasonic Avionics Corporation would recommend the brand to a friend. ENPS measures how likely Panasonic Avionics Corporation employees would recommend working at Panasonic Avionics Corporation to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
