42
NPS
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Panavision
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About Panavision's Brand
Panavision is a designer and manufacturer of high-precision camera systems.
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Panavision NPS
Panavision's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether Panavision's customers would recommend using the product based on a scale of -100 to 100.
Panavision Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
Panavision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Mar 2021 0 | Mar 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 20 | Dec 2021 | 20 |
Jul 2022 33 | Jul 2022 | 33 |
Sep 2022 43 | Sep 2022 | 43 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2024 55 | Feb 2024 | 55 |
Jun 2024 40 | Jun 2024 | 40 |
Jul 2025 36 | Jul 2025 | 36 |
Dec 2025 41 | Dec 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panavision Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Panavision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panavision Product Quality
3.8/5
Panavision has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Panavision's overall Product Quality score rated by its users and customers.
Panavision Product Information
Panavision’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.panavision.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Panavision Pricing
Panavision ROI & Value For Money
3.6/5
Panavision has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Panavision Customer Satisfaction (CSAT)
Panavision Customer Satisfaction (CSAT) Score
87 / 100
Panavision has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panavision Customer Service
3.8/5
Panavision has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Panavision's Customer Service
Address
6101 VARIEL AVENUE, Woodland Hills, CA
Website
http://www.panavision.com
Phone Number
(818) 316-1100
Panavision as an Employer
4.2/5
Panavision has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Panavision scored a 42 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Panavision would recommend the brand to a friend. ENPS measures how likely Panavision employees would recommend working at Panavision to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
