67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Panopto
Marketing or Exec? Claim Your Free Account
About Panopto's Brand
Panopto is an online video platform providing video capture and management software for educators, businesses and government agencies.
Brand at a Glance
68%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Panopto NPS
Panopto's Net Promoter Score (NPS) is a 67 with 77% Promoters, 13% Passives, and 10% Detractors. Net Promoter Score tracks whether Panopto's customers would recommend using the product based on a scale of -100 to 100.
Panopto Overall NPS
| 77% | Promoters |
|---|---|
| 13% | Passives |
| 10% | Detractors |
Panopto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 65 | Aug 2020 | 65 |
Sep 2021 64 | Sep 2021 | 64 |
Feb 2024 66 | Feb 2024 | 66 |
May 2024 67 | May 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panopto NPS by Usage
Panopto's NPS was rated the highest by customers who have used Panopto's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Panopto Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Panopto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panopto Product Quality
4.3/5
Panopto has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Panopto's overall Product Quality score rated by its users and customers.
Panopto Product Information
Panopto serves markets in the United States, Europe, Canada, and United Kingdom. Panopto supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Panopto’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Panopto's product the highest.
- Website
- http://www.panopto.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Enterprise
SaaS
Languages Supported
English
Product Type
Digital Asset Management Software
Content Management System (CMS) Software
Microlearning Software
Online Video Platform Software
Presentation Software
Quick Insights into Panopto Product Quality
Panopto's Product Quality score was rated highest by customers who have used Panopto's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Panopto's Product Quality.
Ranked Panopto Product Quality the Highest
Panopto Product Quality Score by Usage
Panopto's Product Quality score was rated 4.8 stars by customers who have used Panopto's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Panopto Product Quality Score by Industry
Panopto's Product Quality score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Panopto Pricing
Panopto ROI & Value For Money
4/5
Panopto has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Panopto's overall ROI score rated by its users and customers.
Panopto Pricing Plans
Panopto has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Panopto?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Panopto ROI
Panopto's ROI score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Panopto's ROI score.
Ranked Panopto ROI the Highest
Panopto ROI Score by Industry
Panopto's ROI score was rated 4.4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Panopto Customer Satisfaction (CSAT)
Panopto Customer Satisfaction (CSAT) Score
100 / 100
Panopto has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panopto Customer Service
4.2/5
Panopto has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Panopto's overall Customer Service score rated by its users and customers.
About Panopto's Customer Service
Address
600 River Ave, Pittsburgh, PA 15212
Website
http://www.panopto.com
Panopto's Social Links
Panopto as an Employer
4.7/5
Panopto has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Panopto scored a 67 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Panopto would recommend the brand to a friend. ENPS measures how likely Panopto employees would recommend working at Panopto to a friend.
Net Promoter Score
67
NPS Score
| 77% | Promoters |
|---|---|
| 13% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
