27
NPS
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Panorama Education
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About Panorama Education's Brand
Panorama Education is a remote-first, SaaS startup that helps educators better understand how to support students through data analytics.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Panorama Education NPS
Panorama Education's Net Promoter Score (NPS) is a 27 with 59% Promoters, 9% Passives, and 32% Detractors. Net Promoter Score tracks whether Panorama Education's customers would recommend using the product based on a scale of -100 to 100.
Panorama Education Overall NPS
| 59% | Promoters |
|---|---|
| 9% | Passives |
| 32% | Detractors |
Panorama Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 57 | Aug 2021 | 57 |
Sep 2021 63 | Sep 2021 | 63 |
Jan 2022 45 | Jan 2022 | 45 |
Feb 2022 49 | Feb 2022 | 49 |
Mar 2022 38 | Mar 2022 | 38 |
Apr 2022 43 | Apr 2022 | 43 |
May 2022 34 | May 2022 | 34 |
Jun 2022 37 | Jun 2022 | 37 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2023 20 | Dec 2023 | 20 |
May 2024 24 | May 2024 | 24 |
Aug 2024 28 | Aug 2024 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panorama Education NPS by Gender
Panorama Education's NPS was rated 20 by Female customers on Comparably.
Female
20
Panorama Education's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Male
N/A
Panorama Education's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Panorama Education Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Panorama Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panorama Education Customer Loyalty Score by Gender
Panorama Education's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Panorama Education.
Female
100%
Yes
Male
N/A
Yes
Panorama Education Customer Loyalty Score by Industry
Panorama Education's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Panorama Education Product Quality
3.9/5
Panorama Education has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Panorama Education Product Information
Panorama Education’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Panorama Education's product the highest.
- Website
- http://panoramaed.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Education
SaaS
Quick Insights into Panorama Education Product Quality
Panorama Education's Product Quality score was rated highest by customers from the Education industry.
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Ranked Panorama Education Product Quality the Highest
Panorama Education Product Quality Score by Gender
Panorama Education's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Panorama Education.
Female
4.6/5
Male
N/A
Panorama Education Product Quality Score by Industry
Panorama Education's Product Quality score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Panorama Education Pricing
Panorama Education ROI & Value For Money
3.9/5
Panorama Education has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Panorama Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Panorama Education ROI
Panorama Education's ROI score was rated highest by customers from the Education industry.
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Ranked Panorama Education ROI the Highest
Panorama Education ROI Score by Gender
Panorama Education's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Panorama Education.
Female
4.5/5
Male
N/A
Panorama Education ROI Score by Industry
Panorama Education's ROI score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Panorama Education Customer Satisfaction (CSAT)
Panorama Education Customer Satisfaction (CSAT) Score
72 / 100
Panorama Education has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Panorama Education Customer Service
4/5
Panorama Education has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Panorama Education's Customer Service
Address
24 School Street, Floor 4, Boston, MA 02108
Website
http://panoramaed.com
Phone Number
6173705846
Panorama Education's Social Links
Quick Insights into Panorama Education Customer Service
Panorama Education's Customer Service score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Panorama Education's Customer Service score.
Ranked Panorama Education Customer Service the Highest
Panorama Education Customer Service Score by Gender
Panorama Education's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Panorama Education.
Female
4.6/5
Male
N/A
Panorama Education Customer Service Score by Industry
Panorama Education's Customer Service score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Panorama Education as an Employer
3.0/5
Panorama Education has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Panorama Education scored a 27 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Panorama Education would recommend the brand to a friend. ENPS measures how likely Panorama Education employees would recommend working at Panorama Education to a friend.
Net Promoter Score
27
NPS Score
| 59% | Promoters |
|---|---|
| 9% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
