54
NPS
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PanTerra Networks
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About PanTerra Networks' Brand
PanTerra Networks provides cloud-based unified communication solutions for small and medium-sized enterprises.
Brand at a Glance
4.3/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
PanTerra Networks NPS
PanTerra Networks's Net Promoter Score (NPS) is a 54 with 67% Promoters, 20% Passives, and 13% Detractors. Net Promoter Score tracks whether PanTerra Networks's customers would recommend using the product based on a scale of -100 to 100.
PanTerra Networks Overall NPS
| 67% | Promoters |
|---|---|
| 20% | Passives |
| 13% | Detractors |
PanTerra Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 53 | Aug 2020 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PanTerra Networks NPS by Usage
PanTerra Networks's NPS was rated 83 points by customers who have used PanTerra Networks's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
PanTerra Networks Product Quality
4.3/5
PanTerra Networks has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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PanTerra Networks Product Information
PanTerra Networks serves markets in the United States, Europe, Australia, Canada, and United Kingdom. PanTerra Networks supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PanTerra Networks’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Communication Software
Professional Services Software
Web Collaboration Software
Call Center Software
Contact Center Software
Unified Communications Software
Consulting Software
Telephony Software
PanTerra Networks Pricing
PanTerra Networks ROI & Value For Money
4/5
PanTerra Networks has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PanTerra Networks' overall ROI score rated by its users and customers.
PanTerra Networks Pricing Plans
PanTerra Networks has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.95, PanTerra Networks uses a subscription model.
Who Uses PanTerra Networks?
Small Businesses
Medium Businesses
Large Enterprises
PanTerra Networks Customer Service
3.7/5
PanTerra Networks has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PanTerra Networks's Customer Service
Address
4655 Old Ironsides Drive, Suite 300, Santa Clara, CA
Website
http://www.panterranetworks.com
Consumer vs. Employees
PanTerra Networks scored a 54 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of PanTerra Networks would recommend the brand to a friend. ENPS measures how likely PanTerra Networks employees would recommend working at PanTerra Networks to a friend.
Net Promoter Score
54
NPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
