43
NPS
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Brand Page
Pantheon
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About Pantheon's Brand
Pantheon is a platform for websites that deliver extraordinary results. Harnessing the power of WebOps, we empower teams to develop, test, and release website changes faster and more reliably. With tools to automate, collaborate cross-functionally, and optimize your sites, Pantheon revolutionizes the way digital teams work. We put you in control with speed, agility, and the confidence that comes from having unlimited scalability and uptime, enterprise security, world-class support, and the fastest performance in the industry. Pantheon gives you the ability to focus on what matters most – delivering truly amazing digital experiences that create value for your organization.
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Pantheon CMO
Pantheon NPS
Pantheon's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Pantheon's customers would recommend using the product based on a scale of -100 to 100.
Pantheon Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Pantheon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
Feb 2021 66 | Feb 2021 | 66 |
Aug 2022 43 | Aug 2022 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pantheon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pantheon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pantheon Product Quality
4.1/5
Pantheon has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Pantheon's overall Product Quality score rated by its users and customers.
Pantheon Product Information
Pantheon serves markets in the United States and Canada. Pantheon supports Web devices and offers products for small, medium, and large sized businesses.
Pantheon’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.pantheon.io
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Content Management System (CMS) Software
Enterprise Content Management Software
DevOps Software
Pantheon Pricing
Pantheon ROI & Value For Money
4/5
Pantheon has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pantheon's overall ROI score rated by its users and customers.
Pantheon Pricing Plans
Pantheon has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Pantheon uses a subscription model and offers the following: Performance: starting at $114/month, prepaid annually..
Who Uses Pantheon?
Small Businesses
Medium Businesses
Large Enterprises
Pantheon Customer Service
4.5/5
Pantheon has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pantheon's overall Customer Service score rated by its users and customers.
About Pantheon's Customer Service
Address
717 California St., Floor 2, San Francisco, CA 94108
Website
http://www.pantheon.io
Pantheon's Social Links
Pantheon as an Employer
3.0/5
Pantheon has a 3.0/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Pantheon scored a 43 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pantheon would recommend the brand to a friend. ENPS measures how likely Pantheon employees would recommend working at Pantheon to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
