-17
NPS
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Papaya Global
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About Papaya Global's Brand
Papaya Global provides fast and flexible workforce solutions for companies and startups looking to grow their teams and expand globally
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Papaya Global NPS
Papaya Global's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Papaya Global's customers would recommend using the product based on a scale of -100 to 100.
Papaya Global Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Papaya Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2022 33 | May 2022 | 33 |
Oct 2022 25 | Oct 2022 | 25 |
Sep 2023 0 | Sep 2023 | 0 |
Feb 2024 -17 | Feb 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Papaya Global Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Papaya Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Papaya Global Product Quality
3.2/5
Papaya Global has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Papaya Global's overall Product Quality score rated by its users and customers.
Papaya Global Product Information
Papaya Global serves markets in the United States, Europe, Middle-East and Africa, Australia, and Canada. Papaya Global supports Web devices and offers products for small, medium, and large sized businesses.
Papaya Global’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://papayaglobal.com
- Company Size
- 11-50 Employees
Industry
Tech
Marketplaces
SaaS
Languages Supported
English
Product Type
Payroll Software
Papaya Global Pricing
Papaya Global ROI & Value For Money
3.3/5
Papaya Global has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Papaya Global's overall ROI score rated by its users and customers.
Papaya Global Pricing Plans
Papaya Global has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, Papaya Global uses a subscription model and offers the following: Global EOR costs $ 770 - 1000, per employee, per month, Contractor Management and IC compliance costs $ 50 -100 per employee, per month, and Contact Papaya Global for more information on pricing.. For the users that are not ready to commit yet, Papaya Global also offers a free trial.
Who Uses Papaya Global?
Small Businesses
Medium Businesses
Large Enterprises
Papaya Global Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Papaya Global Customer Service
2.9/5
Papaya Global has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Papaya Global's Customer Service
Address
84 Ben Zvi rd, Israel
Website
https://papayaglobal.com
Papaya Global as an Employer
Consumer vs. Employees
Papaya Global scored a -17 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Papaya Global would recommend the brand to a friend. ENPS measures how likely Papaya Global employees would recommend working at Papaya Global to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
